Service Delivery Engineer

Trends Group, Inc.

  • Makati, Philippines
    23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 30 Dec
Recruiter was hiring 4 hours ago

Service Delivery Engineer

Trends Group, Inc.

Job Description

Systems, Level 1

  • Provide server software administration and technical support services.
  • Troubleshooting system problems and diagnosing and solving hardware or software faults.
  • Replacing server parts as required (Parts will be coming from the hardware vendor).
  • Providing support, including procedural documentation and relevant reports. (Level 1 Task)
  • Following diagrams and written instructions to repair a fault or set up a system.
  • Supporting the roll-out of new server applications.
  • Responding within agreed SLA.
  • Working continuously on a task until completion.
  • Prioritizing and managing many open cases at one time.
  • Testing and evaluating new technology.
  • Maintaining a healthy infrastructure of servers which holds any role in the software deployment process. This includes up to date, well organized data on the domain controller which provides the necessary client data for the primary site.
  • Monitoring primary site(s) and distributions points, including the critical OS services and the status of the SCCM site components.
  • Keeping an eye on the success rate of the software deployments and troubleshooting mayor installation errors.
  • Configuring the deployments in a way that is easy and tolerant on the end user.

Level 1 Network and Support Engineer:

  • Fulfillment of Service Request.
  • Service Request shall be defined as those changes that are low risk and frequently recurring such as:
  • Access port configuration to ensure that end devices will have access in respect to network connectivity
  • IP address and port assignment for the end devices
  • Configuration of basic parameters of routing and switching equipment such as:
    • Hostname
    • Enable password
    • Management IP Address
    • Login Banner
    • Interface VLAN
    • Gateway/Default Route
  • Quarterly back up of logs of routers/switches
  • During implementation of Service Request, TTI shall strictly follow the Change Management Process of the customer.

Minimum Qualifications

  • Graduate of any four (4) or five (4) year collegiate course preferably in the field of Information and Communication Technology.
  • Work related experience of at least two (2) years in the field of Information and Communications Technology
  • Experienced with products in the areas of Network Infrastructure.
  • Certification in any of the following is an advantage
  • Cisco Certified Network Associate (CCNA)

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
105 H.V. Dela Costa, Makati, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
http://www.trends.com.ph

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About Trends Group, Inc.

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond. Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.
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