Trends Group, Inc.
Trends Group, Inc.

Service Desk Analyst Level 1 | Entry Level  

Trends Group, Inc.

 
  • Makati, Philippines
    23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-11-17T16:00:00+00:00
Job closed.

Job Description

L1 Service Desk Analyst will provide first-line support for Clients, responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests. They will follow Standard Processes and required to document and resolved BASIC technical issues.

Further to this, the details of the job description are as follows:

  • Responds to requests for technical assistance via phone or email both for internal and external.
  • Obtains and evaluates all relevant information to handle inquiries and complaints
  • Collaborate effectively with Service Desk Team Members
  • Troubleshoot, diagnose and resolve basic requests/issues following SOP and using knowledge support tools
  • Redirects tickets that cannot be resolved to appropriate groups concerned
  • Identifies and escalates situations requiring urgent attention
  • Record details of actions taken for Case Creation, Updates and Closure
  • Stays current with system information, changes, and updates
  • Performs other tasks and responsibilities that may be assigned by the immediate superior from time to time
  • Candidate will be in a SHIFTING SCHEDULE

Minimum Qualifications

  • Graduate of a 4 yr IT related course
  • Fresh grads are encouraged to apply
  • Willing to work on any shift (Shifting schedule)
  • Prior experience in a Customer Service role is a plus
  • 1-2 yrs equivalent experience in a technology related field is an advantage
  • ITIL Foundation certification is an advantange
  • Willing to start ASAP
  • Willing to work in Makati

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
105 H.V. Dela Costa, Makati, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
http://www.trends.com.ph

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About Trends Group, Inc.

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond. Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.

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