Service Delivery Manager
Trends Group, Inc.
- Makati, Philippines6748 Ayala Ave, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Involved in the creation Service Level Agreements
- Facilitates periodic evaluation and negotiation of SLA’s.
- Translates customer requirements into working instructions for Service Delivery.
- Mitigating and solving escalations with urgency and determination
- Provide regular update to customers for on-going activities such as Incident/Problem resolution, service request, activities related to Change Request, etc.
- Provide detailed reports related to service delivery performance
- Building and maintaining client relationships.
- Ensuring that quality services are delivered with regard to the agreed SLA.
- Manages delivery and lifecycle of services for business strategy development
- Identify and analyze issues based on feedback provided by customers and be able to formulate plans in eliminating bottlenecks.
Minimum Qualifications
Should have an acceptable degree of knowledge with the following:
- Basic ICT Knowledge covering network and information security an advantage
- Graduate of any 4 or 5-year collegiate course preferably in the field of Information and Communication Technology.
- At least with 2 year experience working as technical support engineer or any network/software operations related work
- Knowledge on Network (LAN/WLAN, WAN), Systems or Security best practices and technologies.
- Junior – Senior level will do (no need for managerial level) but with the initiative and eagerness to learn, lead and innovate processes.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 23F Trafalgar Plaza, Makati, Metro Manila, Philippines
About Trends Group, Inc.
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses.
The time has come to explore the possibilities in ICT and beyond.
Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.