Customer Relation Manager
Travelio
- Central Jakarta, Indonesia3, Central Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2020-08-24T17:00:00+00:00Job closed.
Job Description
- Leading or supervising a team of Customer Relation
- Create and Improve Customer Service Operational System, Policies and standards for customer service department
- Supervise, mentor and train customer service staff to deliver a high standard of customer service
- Conduct staff recruitment and appraisals
- Coordinate, Communicate with all other related department for service improvements.
- Handle and resolve customer complaints. Make decisions on refunds or any other compensations to customer.
- Write reports, analyse statistic or other data as a measurement to determine level of customer service.
- Long term planning, to achieve company's vision in customer service excellence.
Minimum Qualifications
- Minimum education S1 in any major
- Experience in Customer Relation Related field for a minimum of 3 years
- Experience in Managerial Role for minimum of 2 year
- Experience with CRM
- Able to do shift work if required
- Strong verbal and written communication in English
- Commitment to Success, willing to work overtime or after hours to meet job responsibility
Required Skills
- Customer Service
- Leadership skills
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Jl. Ir. H. Juanda, RT.14/RW.4, Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10130
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About Travelio
Travelio is an online short to medium term home rental operator based in Indonesia. The types of accommodations we cover ranges from apartments and villas, to houses and “kost” (which are shared houses).
Travelio doesn’t hire employees. We hire open-minded, disciplined entrepreneurs who are against the norm – imaginative, independent and self-driven individuals who believe in providing a platform that allows travel to be an easily accessible and fun experience to the public while equally benefiting our accommodation partners.
As a member of Travelio Team, you will not only capitalize your skillsets but also unlock other potentials influenced by our dynamic workforce and transparent management team. Our team comprises of young and experienced individuals with a large chunk either in the digital or hospitality industry who understands that the overall purpose is to disrupt the accommodation booking industry through our social mission.
Join us at Travelio, where every bit of work makes a difference and development of each role can escalate exponentially. Are you a highly independent and motivated individual? Does the thought of weekly innovations excite you? Do challenges push you forward? We’re looking for leaders to propel our point of differentiation and innovate nature forward.
Jakarta Office: 15, Jl. Ir. H. Juanda, RT.14/RW.4, Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10130
Facebook : http://facebook.com/travelioID
Twitter : http://twitter.com/travelioid
Instagram : http://instagram.com/travelioID
Google+ : http://google.com/+TravelioID