IT Assistant  

Provides overall support in the use of technology in the workplace particularly in the utilization of the Journey Management System, office systems, computer operations and automations being used in the day-to-day operations. Extends user, desktop, laptop hardware/software technical support, help desk, network & data management for all business sites to ensure optimized use of technology services.

• Performs a variety of moderately complex Information Technology support duties to ensure smooth delivery of technology services
• Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals to achieve desired results.
• Utilizes computer equipment, software, and diagnostic tools to perform a broad range of customer assistance (remote or on-site), production job processing, equipment maintenance and repair and computer operations assignments.
• Updates supervisor on status of projects or technical issues.
• Exercises judgment in applying procedures correctly and determines when to refer problems to the supervisor or next level of support.
• Conduct research on computer products in support of PC procurement and development efforts.
• Evaluate and recommend hardware products for purchase according to functionalities that will best fit the organization’s needs.
• Define technical specifications for purchase of PCs and IT related products.
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Work with end users to identify and deliver required PC service levels.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• As required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end-users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Acts as first level of support by receiving and responding to incoming calls, and/or e-mails regarding PC and/or hardware problems.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitor and test PC performance and provide PC performance statistics and reports.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Liaise with third-party support and PC equipment vendors.

• Strong passion for and knowledge of technology, emerging media, social networking, and the Internet
• Collaborative team player
• Knowledge and experience in organizational effectiveness
• Excellent interpersonal skills and a collaborative management style.
• Understands how to work on budget and has oversight on expenses.
• Has demonstrated commitment to high professional ethical standards in a diverse workplace.
• Excels at operating in a fast pace and diverse working environment.
• High comfort level working a collaborative work style.
• Can enlist commitment to get the job done.
• Ability to challenge and debate issues of importance to the organization.
• Can be relied upon to look at situations from several points of view.
• Persuasive with details and facts.
• Complex computer skills – proficiently uses MS. Word, Excel, Power Point, Outlook
• Reporting and analytical skills
• Research and sourcing