Tier 3 Support Escalation Engineer
- Taguig, PhilippinesTDG InHub, AFP RSBS Industrial Park. HMRID Property, Km 12, East Service Road, Western Bicutan, Taguig City, AFP – RSBS Industrial Park, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippines
- 50,000.00 - 68,000.00 PHP / monthPHP50,000.0068,000.0050,000.00MONTH
- Full time
The Support Escalation Engineer (Tier 3) holds a cyber security or like certificate, supports multiple products and works with team experts including development to solve escalated issues for the worldwide support team.
- Solve and manage escalated customer issues
- Can create and troubleshoot PowerShell scripts.
- Ability to write SQL queries and understands database structure
- Provide team mentoring and leadership
- Research and solve complex issues
- Work closely with Team Lead to meet SLA and custoer requirements
- Creation of technical documents and articles for team and customer use
- 2 or 4 year degree is required
- More than 2 years of experience is software customer service and support experience is required.
- More than 2 years of using or performing administration of Microsoft SharePoint preferred.
- Knowledge of O365, Azure and cloud solutions is a plus.
- Excellent interpersonal. and verbal English communication, writter and presentation skills required.
Perks and Benefits
- Paid Holidays
- Retirement Benefit Plans
- Life Insurance
- Medical / Health Insurance
- Job level
- Associate / Supervisor
- Job category
- IT and Software
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- TDG InHub, AFP RSBS Industrial Park. HMRID Property, Km 12, East Service Road, Western Bicutan, Taguig City, AFP – RSBS Industrial Park
- Computer Software / Engineering
- 5 openings
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