Tier 3 Support Escalation Engineer

Transnational E-Business Solutions Inc.

  • Taguig, Philippines
    TDG InHub, AFP RSBS Industrial Park. HMRID Property, Km 12, East Service Road, Western Bicutan, Taguig City, AFP – RSBS Industrial Park, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
  • 50,000.00 - 68,000.00 PHP / monthPHP50,000.0068,000.0050,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 11 Dec
Recruiter was hiring 14 hours ago

Tier 3 Support Escalation Engineer

Transnational E-Business Solutions Inc.

Job Description

The Support Escalation Engineer (Tier 3) holds a cyber security or like certificate, supports multiple products and works with team experts including development to solve escalated issues for the worldwide support team.

  • Solve and manage escalated customer issues
  • Can create and troubleshoot PowerShell scripts.
  • Ability to write SQL queries and understands database structure
  • Provide team mentoring and leadership
  • Research and solve complex issues
  • Work closely with Team Lead to meet SLA and custoer requirements
  • Creation of technical documents and articles for team and customer use

Minimum Qualifications

  • 2 or 4 year degree is required
  • More than 2 years of experience is software customer service and support experience is required.
  • More than 2 years of using or performing administration of Microsoft SharePoint preferred.
  • Knowledge of O365, Azure and cloud solutions is a plus.
  • Excellent interpersonal. and verbal English communication, writter and presentation skills required.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Retirement Benefit Plans Retirement Benefit Plans
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Often 
Office Address
TDG InHub, AFP RSBS Industrial Park. HMRID Property, Km 12, East Service Road, Western Bicutan, Taguig City, AFP – RSBS Industrial Park
Industry
Computer Software / Engineering
Vacancy
5 openings
Website
http://www.tesi.com.ph/Homepage.aspx

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About Transnational E-Business Solutions Inc.

Transnational E-Business Solutions, Inc. (TESI) is a Business Process Outsourcing (BPO)company incorporated in March 2001, as an IT - enabled and BPO Shared Services provider to Transnational Diversified Group’s(TDG) member companies, principals and joint-venture partners and external clients. TESI provides business process outsourcing, business process reengineering, business process management, contact center services, application development, computer based training development, remote data processing , web development and technical support services. In June 2001, TESI was able to obtain Philippine’s Board of Investments’ Pioneer status as a new IT company service firm in the field of information technology services providing application development, IT outsourcing and IT consulting services.
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