Transnational E-Business Solutions Inc.
Transnational E-Business Solutions Inc.

Cybersecurity L1 Technical Support Engineer | Temporary Work from Home | Taguig  

Transnational E-Business Solutions Inc.

 
  • Taguig, Philippines
    Penthouse Net Quad, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 3 years ago

2021-08-30T16:00:00+00:00
Job closed.

Job Description

  • Respond to customer inquiries via phone, email, and chats in a professional and timely manner.
  • Obtain, evaluate and research relevant data to resolve customer inquiries and issues; recording detail, including actions taken, in the tickets.
  • Provide technical guidance, remotely, to customers deploying the company's solutions.
  • Monitor the Support queue to ensure tickets are properly processed, coded, and assigned.
  • Manage product specific support tickets through resolution and initiate escalations to Senior Technical Support Engineers, or Management, if necessary.
  • Replicate, troubleshoot, and properly document product bugs and defects for escalation.
  • Develop documentation, FAQs and canned responses to improve consistency and accuracy of support responses.
  • On-call rotation coverage as needed.
  • Other duties as assigned.

Minimum Qualifications

  • Excellent verbal and written communications skills, and strong keyboarding and telephone etiquette
  • Strong customer-service orientation and a commitment to achieve outstanding customer satisfaction
  • Can multi-task and is able to manage changing or conflicting priorities, and multiple support cases simultaneously
  • Basic Network communication troubleshooting experience
  • Basic Linux and Windows troubleshooting – understanding basic partitioning, system services, standard logs files, and system commands
  • Basic TCP/IP networking skills
  • Basic understanding of enterprise email clients
  • Familiarity with SMTP, IMAP, HTTP and other Internet protocols
  • Familiarity with Virtual Environments preferred
  • Basic HTML skills preferred
  • Basic IT troubleshooting abilities preferred
  • Basic understanding of messaging, SMTP and email hygiene products preferred
  • Basic understanding of spear phishing and the risk it presents to large enterprises preferred
  • Team Player who respects other’s ideas, and is an excellent listener
  • Strong critical thinking skills, a problem solver who thinks “Outside the box”
  • Bachelor’s degree in Computer Science, Engineering is preferred, or equivalent work experience
  • 1 - 2 years of technical support experience with demonstrable skills in troubleshooting solutions deployed in enterprise networks
  • Basic IT Security and familiarity with Incident Response a plus
  • Amenable to be hired for a 1-year contract with the possibility of absorption
  • Amenable to go on a shifting schedule and work during local holidays and weekends if needed.

Perks and Benefits

  • Work from HomeWork from Home
  • Transportation AllowancesTransportation Allowances
  • Medical / Health InsuranceMedical / Health Insurance

Required Skills

  • Salesforce
  • Windows Server
  • Linux

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
TDG In-hub AFP RSBS Industrial Park Western Bicutan
Vacancy
3 openings
Website
https://tesi.com.ph/TESI/

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About Transnational E-Business Solutions Inc.

TESI is at the forefront of digital transformation. Equipped with the innovation vision, our goal is to help turn your vision into reality. With over 100 technology professionals and 20 years of experience specializing in building quality, customizable solutions using agile project management tools and leading technology platforms, TESI is your partner in digital innovation. Our team has vast experience in building web & mobile solutions across various business verticals three times faster than the competition. TESI also offers off-the-shelf solutions and is a fast-growing provider of HR & Payroll solutions. Not limiting itself to building tech solutions, TESI is also at the driver's seat in making the Philippines an offshore haven, servicing clients around the globe.

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