Transnational E-Business Solutions Inc.
Transnational E-Business Solutions Inc.

Customer Success Representative  

Transnational E-Business Solutions Inc.

 
  • Taguig, Philippines
    Penthouse Net Quad, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • ₱25,000.00 - ₱40,000.00 / month
    PHP
    25000
    40000
    25000
    MONTH
  • Full timeFULL_TIME
2024-03-28T02:48:59.555564+00:00
Job closed.

Job Description

The Customer Success Manager is responsible for ensuring customer success across the Thycotic Business. The individual is responsible for (but not limited to) product onboarding, adoption and feedback collection.

This position reports to the Director of Customer Success and is based in the London, UK office.

Key Responsibilities:

  • Communicate with customers using multiple technology channles
  • Maintain detailed records of assigned customers
  • Use feedback data and tools to find customers willing to become a reference, do a case study, provide a quote, etc.
  • Assist sales with locating customers illing to take a reference call or lend their names to an RFO or report.
  • Some travel required (customer visits, trade shows, onsite meetings with US team)
  • Collect and maintain customer profile information and customer sentiment through on-boarding, surveys, customers engagement portal, etc. to improve the Thycotic business and customer journey.

Minimum Qualifications

  • 1-3 years of experience in a customer facing role
  • Bachelor's degree from an accredited university
  • Excellent written and oral communications skills
  • Upbeat and positive attitude with ability to work with challenging customers
  • Proactive, 'sense of urgency' approach to customer service
  • Ability to work with a worldwide team and customer service
  • Experience with Salesforce or a similar CRM tool is a plus
  • Organized, self-motivated and detail-orientated
  • Technologically savvy and ability to quickly learn new concepts

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
TDG InHub, AFP-RSBS Industrial Park, Western Bicutan, Taguig City
Vacancy
5 openings
Website
https://tesi.com.ph/TESI/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Transnational E-Business Solutions Inc.

TESI is at the forefront of digital transformation. Equipped with the innovation vision, our goal is to help turn your vision into reality. With over 100 technology professionals and 20 years of experience specializing in building quality, customizable solutions using agile project management tools and leading technology platforms, TESI is your partner in digital innovation. Our team has vast experience in building web & mobile solutions across various business verticals three times faster than the competition. TESI also offers off-the-shelf solutions and is a fast-growing provider of HR & Payroll solutions. Not limiting itself to building tech solutions, TESI is also at the driver's seat in making the Philippines an offshore haven, servicing clients around the globe.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: