Customer Success Representative
Transnational E-Business Solutions Inc.
- Taguig, PhilippinesPenthouse Net Quad, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱40,000.00 / monthPHP250004000025000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
The Customer Success Manager is responsible for ensuring customer success across the Thycotic Business. The individual is responsible for (but not limited to) product onboarding, adoption and feedback collection.
This position reports to the Director of Customer Success and is based in the London, UK office.
Key Responsibilities:
- Communicate with customers using multiple technology channles
- Maintain detailed records of assigned customers
- Use feedback data and tools to find customers willing to become a reference, do a case study, provide a quote, etc.
- Assist sales with locating customers illing to take a reference call or lend their names to an RFO or report.
- Some travel required (customer visits, trade shows, onsite meetings with US team)
- Collect and maintain customer profile information and customer sentiment through on-boarding, surveys, customers engagement portal, etc. to improve the Thycotic business and customer journey.
Minimum Qualifications
- 1-3 years of experience in a customer facing role
- Bachelor's degree from an accredited university
- Excellent written and oral communications skills
- Upbeat and positive attitude with ability to work with challenging customers
- Proactive, 'sense of urgency' approach to customer service
- Ability to work with a worldwide team and customer service
- Experience with Salesforce or a similar CRM tool is a plus
- Organized, self-motivated and detail-orientated
- Technologically savvy and ability to quickly learn new concepts
Perks and Benefits
- Retirement Benefit Plans
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- TDG InHub, AFP-RSBS Industrial Park, Western Bicutan, Taguig City
- Vacancy
- 5 openings
- Website
- https://tesi.com.ph/TESI/
About Transnational E-Business Solutions Inc.
TESI is at the forefront of digital transformation. Equipped with the innovation vision, our goal is to help turn your vision into reality. With over 100 technology professionals and 20 years of experience specializing in building quality, customizable solutions using agile project management tools and leading technology platforms, TESI is your partner in digital innovation. Our team has vast experience in building web & mobile solutions across various business verticals three times faster than the competition. TESI also offers off-the-shelf solutions and is a fast-growing provider of HR & Payroll solutions. Not limiting itself to building tech solutions, TESI is also at the driver's seat in making the Philippines an offshore haven, servicing clients around the globe.