ICT Service Desk Analyst  

• As a member of our skilled ICT Service Desk team, you will deal daily with ICT related questions, requests or incidents via phone, mail or ticketing system (TopDesk).
• You will manage ICT related (first or second line) issues that occur in our head office, management companies or onboard our vessels. In more detail this entails:
  • Registering, updating and keeping track of issues in the ticketing system.
  • Solving “easy fix” issues yourself and corresponding with internal business applications and infrastructure teams or third‐party partner on more complex issues.
  • Communicating and guiding our employees through problematic situations to solve them as soon as possible.
  • You will monitor and prioritise issues to solve them, together with your colleagues in our business applications and infrastructure teams.
• You will Image laptops, desktops and iPhones for new starters.
• You will coordinate ICT lifecycles on board our vessels.
• Takes initiatives for improving the ICT environment, processes and services.
• Occasional travel to management companies and/or vessels is required.

Who are we looking for?
Our preferred candidate has:

• An MBO 4 degree in Information Technology or equivalent;
• Minimum one-year experience in a similar position;
• Competencies: customer focus, stress-resistant, problem-solving, team player, accuracy, planning, and organization
• Experience in an international environment;
• Excellent verbal and written communication skills in English.