Service Desk Engineer

Transnational E-Business Solutions Inc.

  • Taguig, Philippines
    3rd, Penthouse Net Quad, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
  • 25,000.00 - 32,000.00 PHP / monthPHP25,000.0032,000.0025,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 14 Apr
Recruiter was hiring 3 days ago

Job Description

Service Desk Engineers at Dataprise act as an integral role to our success and are at the true core of our service offerings. As our largest team, our Global Service Desk is a technical powerhouse, full of a wide-range of technical skills and experiences that you will be able to learn from. You will get the opportunity to talk to different clients and provide support on a large variety of technical issues, which will keep you on your toes and expose you to learning the latest and greatest technologies all day every day. Are you up for the challenge?

  • Taking ownership of customer incidents by providing telephone/remote/email support to Dataprise clients.
  • Troubleshooting and resolving various technical issues related to computer hardware and software problems.
  • Configuring and troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications and the latest versions of the Microsoft Office suite.
  • Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.
  • Learning a ton, being faced with new challenges every day, and gaining exposure to all of the most cutting-edge technologies.

Minimum Qualifications

  • A few years of related experience, ideally working with external clients in the Managed Services or IT Services industry.
  • Strong technical aptitude and hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Firewalls, DNS, DHCP, VMWare, Office 365, Microsoft Office Application and Microsoft Office. Even better, if you have hands on experience with Citrix, Mac’s, and Small Business Server.
  • Stellar communication and the ability to speak clearly and explain just about anything to anyone over the phone and/or in writing.
  • A true passion and drive for creating an unmatched customer service experience.
  • The ability to deliver excellence independently and as a team and excel in a fast-paced environment.
  • A strong desire to learn and focus to ensure we are helping our clients win with IT.
  • The availability to work flexible hours.
  • A Bachelor's Degree in a related field.
  • Industry certifications such as A+, Network+, MTA, MCSA-Office365, MCSA-Windows Server, MCSA-SQL Server, MCSE-Server Infrastructure.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Retirement Benefit Plans Retirement Benefit Plans
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
3rd floor, TDG InHub, AFP-RSBS Industrial Park, East Service Road, Western Bicutan Taguig City
Industry
Computer Software / Engineering
Vacancy
5 openings
Website
http://www.tesi.com.ph/Homepage.aspx

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About Transnational E-Business Solutions Inc.

Transnational E-Business Solutions, Inc. (TESI) is a Business Process Outsourcing (BPO)company incorporated in March 2001, as an IT - enabled and BPO Shared Services provider to Transnational Diversified Group’s(TDG) member companies, principals and joint-venture partners and external clients. TESI provides business process outsourcing, business process reengineering, business process management, contact center services, application development, computer based training development, remote data processing , web development and technical support services. In June 2001, TESI was able to obtain Philippine’s Board of Investments’ Pioneer status as a new IT company service firm in the field of information technology services providing application development, IT outsourcing and IT consulting services.