Transnational Diversified Group
Transnational Diversified Group

Product Support Representative  

Transnational Diversified Group

 
  • Taguig, Philippines
    Penthouse Net Quad, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 19 hours ago

2024-03-28T02:49:00.906226+00:00
Job closed.

Job Description

  • The Product Support Representative will focus on responding appropriately and timely to email and tickets from internal and external customers of our own product which is the HR/Payroll System that was developed by our internal Systems Developer.
  • Provide product support to customers via email and/or chat leveraging internal resources in a timely manner
  • Work on cases/tickets according to established departmental practices
  • Document all interactions following standard operating procedures
  • Improve the quality of the customer experience on a daily basis.

Minimum Qualifications

  • Bachelor’s degree in any field
  • Flexible and can work under pressure
  • Can multi-task
  • Methodical, meticulous and well-organized
  • Good working knowledge of MS Office
  • Strong analytical abilities
  • Persistent and resourceful
  • Excellent English is written and oral communication skills; good in business correspondence
  • Can work with minimum supervision
  • Can render overtime whenever needed

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
TDG In-hub AFP RSBS Industrial Park, Western Bicutan
Industry
Conglomerate
Vacancy
1 opening
Website
http://www.tdgworld.com/

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About Transnational Diversified Group

The Transnational Diversified Group of Companies (TDG) is a globally competitive and progressive business group of highly successful companies engaged in leading industries. Since its establishment in 1976, TDG now has more than 30 member companies that are major players in diverse industries such as: TOTAL LOGISTICS(Shipping, Transportation, Cargo Forwarding, Warehousing, Vehicle Logistics, Customs Brokerage, 3rd and 4th Party Logistics, Trucking, Distribution, Liner and Tramp Agency Service) TOTAL SHIP MANAGEMENT(Ship Crewing, Seafarer Training, Maritime Education, Tanker Operations, Medical Services and Financial Services) AIR & TRAVEL SERVICES(Tours, Travel Agency Services, Airline GSA, Ground-Handling, Cargo Handling, Airport Support & Aviation Services)

INFORMATION & COMMUNICATIONS TECHNOLOGY SERVICES(Contact Centers, Business Process Outsourcing Services, Software Development and E-Business Solutions), as well as Securities Trading, Real Estate Development, Renewable Energy, and other supplemental businesses.
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG’s distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).

A Partner and Employer of Choice, TDG has grown from one strategic partner and 16 employees in 1976 to more than 30 business partners and over 14,000 employees to date.

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