Transnational Diversified Group
Transnational Diversified Group

Technical Support Engineer  

Transnational Diversified Group

 
  • Taguig City, Philippines
    Western Bicutan, Taguig City, Metro Manila, Philippines
    Taguig City
    Metro Manila
    Philippines
    Philippines
  • ContractualCONTRACTOR

Expired 3 years ago

2021-04-18T16:00:00+00:00
Job closed.

Job Description

  • Respond to customer inquiries via phone, email, and chats in a professional and timely manner.
  • Obtain, evaluate and research relevant data to resolve customer inquiries and issues; recording detail, including actions taken, in the tickets.
  • Provide technical guidance, remotely, to customers deploying Cofense solutions.
  • Monitor the Support queue to ensure tickets are properly processed, coded, and assigned.
  • Manage product specific support tickets through resolution and initiate escalations to Senior Technical Support Engineers, or Management, if necessary.
  • Replicate, troubleshoot, and properly document product bugs and defects for escalation.
  • Develop documentation, FAQs and canned responses to improve consistency and accuracy of support responses.
  • On-call rotation coverage as needed.
  • Other duties as assigned.

Minimum Qualifications

  • Excellent verbal and written communications skills, and strong keyboarding and telephone etiquette
  • Strong customer-service orientation and a commitment to achieve outstanding customer satisfaction
  • Can multi-task and is able to manage changing or conflicting priorities, and multiple support cases simultaneously
  • Basic Network communication troubleshooting experience
  • Basic Linux and Windows troubleshooting – understanding basic partitioning, system services, standard logs files, and system commands
  • Basic TCP/IP networking skills
  • Basic understanding of enterprise email clients
  • Familiarity with SMTP, IMAP, HTTP and other Internet protocols
  • Familiarity with Virtual Environments preferred
  • Basic HTML skills preferred
  • Basic IT troubleshooting abilities preferred
  • Basic understanding of messaging, SMTP and email hygiene products preferred
  • Basic understanding of spear phishing and the risk it presents to large enterprises preferred
  • Team Player who respects other’s ideas, and is an excellent listener
  • Strong critical thinking skills, a problem solver who thinks “Outside the box”
  • Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
  • Bachelor’s degree in Computer Science, Engineering is preferred, or equivalent work experience
  • 1 - 2 years of technical support experience with demonstrable skills in troubleshooting solutions
  • deployed in enterprise networks
  • Basic IT Security and familiarity with Incident Response a plus.
  • Open for project based role with possible absorption.

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Life InsuranceLife Insurance

Other

Work at home until further notice

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
AFP-RSBS Industrial Park, 1630 Taguig City, Philippines
Industry
Conglomerate
Vacancy
10 openings
Website
http://www.tdgworld.com/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Transnational Diversified Group

The Transnational Diversified Group of Companies (TDG) is a globally competitive and progressive business group of highly successful companies engaged in leading industries. Since its establishment in 1976, TDG now has more than 30 member companies that are major players in diverse industries such as: TOTAL LOGISTICS(Shipping, Transportation, Cargo Forwarding, Warehousing, Vehicle Logistics, Customs Brokerage, 3rd and 4th Party Logistics, Trucking, Distribution, Liner and Tramp Agency Service) TOTAL SHIP MANAGEMENT(Ship Crewing, Seafarer Training, Maritime Education, Tanker Operations, Medical Services and Financial Services) AIR & TRAVEL SERVICES(Tours, Travel Agency Services, Airline GSA, Ground-Handling, Cargo Handling, Airport Support & Aviation Services)

INFORMATION & COMMUNICATIONS TECHNOLOGY SERVICES(Contact Centers, Business Process Outsourcing Services, Software Development and E-Business Solutions), as well as Securities Trading, Real Estate Development, Renewable Energy, and other supplemental businesses.
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG’s distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).

A Partner and Employer of Choice, TDG has grown from one strategic partner and 16 employees in 1976 to more than 30 business partners and over 14,000 employees to date.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: