Product Support Engineer

Transnational Diversified Group

  • Taguig, Philippines
    Penthouse Net Quad, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 14 days ago and deadline of application is on 29 Sep
Recruiter was hiring 17 hours ago

Product Support Engineer

Transnational Diversified Group

Job Description

Position Responsibilities:

  • Take ownership of customer incidents and requests by providing telephone, remote and email support to our clients and logging incidents and requests
  • Troubleshoot and resolve issues on our partners’ proprietary hardware and software systems
  • Solve issues with first call resolution for computer hardware and software problems through troubleshooting techniques
  • Perform configuration and troubleshooting of VPN Clients, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Macs, and workstation network connectivity issues

Minimum Qualifications

Position Requirements:

  • 1-3 years of related experience.
  • The aptitude to provide hands-on experience with the following technologies: Active Directory, Citrix, Macs, Office 365, and Microsoft Office.
  • The ability to communicate clearly. You can explain just about anything to anyone and you are comfortable communicating over the phone and in writing.
  • Strong customer service skills and a passion for creating an un-matched customer service experience
  • The ability to deliver excellence independently and collaboratively.
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;

A Rockstar candidate will have:

  • A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related field, or 2 years related experience and/or training or equivalent combination of education and experience.
  • The availability to work flexible hours is strongly preferred.

Preferred Certifications:

  • CompTIA A+ Certification
  • CompTIA Network+ Certification
  • Microsoft Technology Associate (MTA)

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
3rd fl. TDG InHub bldg. AFP-RSBS Industrial Park Western Bicutan Taguig City
2 openings

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About Transnational Diversified Group

The Transnational Diversified Group of Companies (TDG) is a globally competitive and progressive business group of highly successful companies engaged in leading industries. Since its establishment in 1976, TDG now has more than 30 member companies that are major players in diverse industries such as: TOTAL LOGISTICS(Shipping, Transportation, Cargo Forwarding, Warehousing, Vehicle Logistics, Customs Brokerage, 3rd and 4th Party Logistics, Trucking, Distribution, Liner and Tramp Agency Service) TOTAL SHIP MANAGEMENT(Ship Crewing, Seafarer Training, Maritime Education, Tanker Operations, Medical Services and Financial Services) AIR & TRAVEL SERVICES(Tours, Travel Agency Services, Airline GSA, Ground-Handling, Cargo Handling, Airport Support & Aviation Services)

INFORMATION & COMMUNICATIONS TECHNOLOGY SERVICES(Contact Centers, Business Process Outsourcing Services, Software Development and E-Business Solutions), as well as Securities Trading, Real Estate Development, Renewable Energy, and other supplemental businesses.
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG’s distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).

A Partner and Employer of Choice, TDG has grown from one strategic partner and 16 employees in 1976 to more than 30 business partners and over 14,000 employees to date.