Product Support Engineer  

Position Responsibilities:

• Take ownership of customer incidents and requests by providing telephone, remote and email support to our clients and logging incidents and requests
• Troubleshoot and resolve issues on our partners’ proprietary hardware and software systems
• Solve issues with first call resolution for computer hardware and software problems through troubleshooting techniques
• Perform configuration and troubleshooting of VPN Clients, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Macs, and workstation network connectivity issues

Position Requirements:

• 1-3 years of related experience.
• The aptitude to provide hands-on experience with the following technologies: Active Directory, Citrix, Macs, Office 365, and Microsoft Office.
• The ability to communicate clearly. You can explain just about anything to anyone and you are comfortable communicating over the phone and in writing.
• Strong customer service skills and a passion for creating an un-matched customer service experience
• The ability to deliver excellence independently and collaboratively.
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;

A Rockstar candidate will have:

• A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related field, or 2 years related experience and/or training or equivalent combination of education and experience.
• The availability to work flexible hours is strongly preferred.

Preferred Certifications:

• CompTIA A+ Certification
• CompTIA Network+ Certification
• Microsoft Technology Associate (MTA)