Customer Service Associate
Transec BPO Solutions Inc.
- Pasig, PhilippinesUnit 3103 31st Flr One Corporate Centre Meralco Ave., Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱25,000.00 / monthPHP200002500020000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-06-30T03:15:07.469703+00:00Job closed.
Job Description
JOB OBJECTIVE
To oversee and monitor the onboarding process of claims that goes into the system and ensure delivery of services as committed to clients.
ESSENTIAL JOB FUNCTIONS
- Be actively involved in the onboarding process of auto claims and act as a liaison to ensure all parties involved have what they need to fulfill their part in the process.
- Work hand-in-hand with internal team, insurers and other parties via email or phone.
- Ensure all interactions made with clients, insurers and other affiliates are logged into the system accurately and in a timely manner for proper documentation.
Minimum Qualifications
- Minimum of 3 years of experience in customer service; handling a US account.
- Preferably with Bachelor’s degree; must have undergone at least 2nd year of college level.
- Background in auto claims or other types of insurance is a huge plus.
- Good speaking skills in English.
- Excellent writing skills in English.
- Tech-savvy and natural interest in learning new technologies.
- Proven longevity or tenure with past employments.
- Knowledge in cars is a plus.
- Willing to work night or graveyard shifts.
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Paid Holidays
Free Lunch or Snacks
Paid Bereavement/Family Leave
Other
- Attendance Bonus
Required Skills
- Customer Service
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Completed vocational course
- Recruiter response to application
- Once in a while
- Office Address
- Unit 3103 31st Flr One Corporate Centre Meralco Ave., Pasig, Metro Manila, Philippines
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About Transec BPO Solutions Inc.
Transec is one of the most trusted providers in the business process outsourcing industry focused on meeting the requirements of small to medium enterprises. By combining decades of experience and expertise, we have stayed true in bringing high value call center and BPO services.
At Transec, we understand corporate culture as a powerful driving force to our overall success and of our clients. This is why we greatly rely on each and every member of our team to live by our core values of integrity, ownership, results-oriented, innovation and teamwork.
Some of the diverse outsourcing services we offer include customer service, technical support, lead generation, virtual assistance, data entry and other back office work.