Client Care Support (Voice & Non-voice)
Transec BPO Solutions Inc.
- Pasig, Philippines3103 31st Flr One Corporate Centre Mealco Avenue Ortigas, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-08-20T16:15:47.541912+00:00Job closed.
Job Description
WHY APPLY WITH US?
- Combination of non-voice and voice work
- Competitive salary package plus performance incentive
- Real work-life balance
- Fixed weekends off
JOB OBJECTIVE
- Provide customer service support via phone and email related to insurance claims.
- Pro-actively coordinate the onboarding process of auto claims and act as a liaison by making outgoing calls and emails to ensure all parties involved have what they need to fulfill their part in the claims cycle.
- Ensure all interactions made with clients and other affiliates are logged into the system accurately and in a timely manner for proper documentation.
Minimum Qualifications
- Must have 2 to 3 years work experience in customer service; handling a US account.
- Preferably with a Bachelor’s degree; must have undergone at least 2nd year of college level.
- Good speaking skills in English.
- Background in auto claims, other types of insurance or knowledge in cars are a plus.
- Willing to work night or graveyard shifts.
Perks and Benefits
Special Leave Benefits for Women
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- MS Office
- Email Support
- Time Management
- Reading Comprehension
- Critical Thinking
- Typing
- Communication Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 3103 31st Flr One Corporate Centre Mealco Avenue Ortigas
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About Transec BPO Solutions Inc.
Transec is one of the most trusted providers in the business process outsourcing industry focused on meeting the requirements of small to medium enterprises. By combining decades of experience and expertise, we have stayed true in bringing high value call center and BPO services.
At Transec, we understand corporate culture as a powerful driving force to our overall success and of our clients. This is why we greatly rely on each and every member of our team to live by our core values of integrity, ownership, results-oriented, innovation and teamwork.
Some of the diverse outsourcing services we offer include customer service, technical support, lead generation, virtual assistance, data entry and other back office work.