Client Care Support (Voice & Non-voice)
- Pasig, Philippines3103 31st Flr One Corporate Centre Mealco Avenue Ortigas, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippines
- Full time
WHY APPLY WITH US?
- Combination of non-voice and voice work
- Competitive salary package plus performance incentive
- Real work-life balance
- Fixed weekends off
- Provide customer service support via phone and email related to insurance claims.
- Pro-actively coordinate the onboarding process of auto claims and act as a liaison by making outgoing calls and emails to ensure all parties involved have what they need to fulfill their part in the claims cycle.
- Ensure all interactions made with clients and other affiliates are logged into the system accurately and in a timely manner for proper documentation.
- Must have 2 to 3 years work experience in customer service; handling a US account.
- Preferably with a Bachelor’s degree; must have undergone at least 2nd year of college level.
- Good speaking skills in English.
- Background in auto claims, other types of insurance or knowledge in cars are a plus.
- Willing to work night or graveyard shifts.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Special Leave Benefits for Women
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- MS Office
- Email Support
- Time Management
- Reading Comprehension
- Critical Thinking
- Communication Skills
- Job level
- Associate / Supervisor
- Job category
- Customer Service
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- 3103 31st Flr One Corporate Centre Mealco Avenue Ortigas
- Business Process Outsourcing
- 1 opening
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