Client Care Support (Voice & Non-voice)

Transec BPO Solutions Inc.

  • Pasig, Philippines
    3103 31st Flr One Corporate Centre Mealco Avenue Ortigas, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • Full time
Posted 2 months ago and deadline of application is on 30 Aug
Recruiter was hiring a day ago

Client Care Support (Voice & Non-voice)

Transec BPO Solutions Inc.

Job Description

WHY APPLY WITH US?

  • Combination of non-voice and voice work
  • Competitive salary package plus performance incentive
  • Real work-life balance
  • Fixed weekends off

JOB OBJECTIVE

  • Provide customer service support via phone and email related to insurance claims.
  • Pro-actively coordinate the onboarding process of auto claims and act as a liaison by making outgoing calls and emails to ensure all parties involved have what they need to fulfill their part in the claims cycle.
  • Ensure all interactions made with clients and other affiliates are logged into the system accurately and in a timely manner for proper documentation.

Minimum Qualifications

  • Must have 2 to 3 years work experience in customer service; handling a US account.
  • Preferably with a Bachelor’s degree; must have undergone at least 2nd year of college level.
  • Good speaking skills in English.
  • Background in auto claims, other types of insurance or knowledge in cars are a plus.
  • Willing to work night or graveyard shifts.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans

Required Skills

  • MS Office
  • Email Support
  • Time Management
  • Reading Comprehension
  • Critical Thinking
  • Typing
  • Communication Skills

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
3103 31st Flr One Corporate Centre Mealco Avenue Ortigas
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.transecbpo.com/

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About Transec BPO Solutions Inc.

Transec is one of the most trusted providers in the business process outsourcing industry focused on meeting the requirements of small to medium enterprises. By combining decades of experience and expertise, we have stayed true in bringing high value call center and BPO services. At Transec, we understand corporate culture as a powerful driving force to our overall success and of our clients. This is why we greatly rely on each and every member of our team to live by our core values of integrity, ownership, results-oriented, innovation and teamwork. Some of the diverse outsourcing services we offer include customer service, technical support, lead generation, virtual assistance, data entry and other back office work.
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