NON-VOICE: Back Office & Email Support

Transec BPO Solutions Inc.

  • Pasig, Philippines
    3103 31st Flr One Corporate Centre Mealco Avenue Ortigas, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • Full time
Posted 21 days ago and deadline of application is on 21 Jul
Recruiter was hiring 14 hours ago

NON-VOICE: Back Office & Email Support

Transec BPO Solutions Inc.

Job Description

Be a great addition to our team as a Technical Back Office Support! With your technical background and problem-solving skills, you will assist customers by performing back-end tasks and providing email support.

Essential Job Functions

  • Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat.
  • Perform back-office tasks in order to complete customer concerns and requests with attention to detail and efficiency.
  • Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.

Minimum Qualifications

  • Bachelors/College Degree in any field.
  • Minimum of 1-year international BPO experience supporting a technical account.
  • Required experience in handling an account using chat and/or email channels.
  • Must have excellent writing skills in English and good speaking skills in English.
  • Willing to work on night shift.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans

Required Skills

  • Email Support
  • Technical Support

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
3103 31st Flr One Corporate Centre Mealco Avenue Ortigas
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.transecbpo.com/

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About Transec BPO Solutions Inc.

Transec is one of the most trusted providers in the business process outsourcing industry focused on meeting the requirements of small to medium enterprises. By combining decades of experience and expertise, we have stayed true in bringing high value call center and BPO services. At Transec, we understand corporate culture as a powerful driving force to our overall success and of our clients. This is why we greatly rely on each and every member of our team to live by our core values of integrity, ownership, results-oriented, innovation and teamwork. Some of the diverse outsourcing services we offer include customer service, technical support, lead generation, virtual assistance, data entry and other back office work.
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