NON-VOICE: Back Office & Email Support
- Pasig, Philippines3103 31st Flr One Corporate Centre Mealco Avenue Ortigas, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippines
- Full time
Be a great addition to our team as a Technical Back Office Support! With your technical background and problem-solving skills, you will assist customers by performing back-end tasks and providing email support.
Essential Job Functions
- Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat.
- Perform back-office tasks in order to complete customer concerns and requests with attention to detail and efficiency.
- Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
- Bachelors/College Degree in any field.
- Minimum of 1-year international BPO experience supporting a technical account.
- Required experience in handling an account using chat and/or email channels.
- Must have excellent writing skills in English and good speaking skills in English.
- Willing to work on night shift.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Special Leave Benefits for Women
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Email Support
- Technical Support
- Job level
- Fresh Grad / Entry Level
- Job category
- Customer Service
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- 3103 31st Flr One Corporate Centre Mealco Avenue Ortigas
- Business Process Outsourcing
- 1 opening
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