Global Bid Manager  

Assignment Summary:

The Bid Manager is responsible for managing the bidding process for high revenue and complex contact center outsourcing opportunities. The bids will focus on customer service, technical support, sales, outbound and back office service functions, coupled with digital and technology solutions.

Description of Role and Objectives:

The Bid Manager will lead and manage a bid and the bid team from start to finish, taking ownership of the internal bid process and key outputs. They will support Sales and Solutions in developing the bid strategy, and will work collaboratively with internal and external stakeholders to secure their input into the bid.

Responsibilities:

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:

• Collaboration with Sales, Solutions, IT, Operations, Finance and other teams as required across all regions, to develop winning bids.
• Collaboration with Sales, Account Management teams and Solutions to develop and identify key win themes.
• Undertake bid research to create a value proposition that differentiates Transcom from the competition.
• Organize and run bid initiation/kick-off and progress review meetings.
• Question response and content management – work with the core team to allocate response questions; chase responses; write original, bespoke responses; evaluate responses, re-write, edit and improve key responses.
• Evaluation and analysis of client objectives, requirements and how value can be added; collaboration with Sales team in evaluating multi-geography strategic and operational solutions and commercial approach.
• Manage the end-to-end bid process from qualification to client delivery including kick-off meeting, solution design meetings, content creation, document reviews, client
• presentations and site visits, etc.
• Ensure all materials are written in an accurate, high quality and professional manner
• Identification of internal and client risks and ongoing risk management of the solution through to the implementation handover.
• Participation in client presentations, site visits and the due diligence processes at client sites where required.
• Gather information and data from a range of sources such as RFP documents, existing clients, industry magazines, competitor profiling, etc.) to allow detailed data analysis and recommendations to be made.
• Take personal responsibility to understand and comply with all company and client security requirements and policies.
• Ensure responses are delivered in accordance with the client’s timeline
• Participation in creating content for client proposals and the sales repository
• Perform any other reasonable duties that may be requested.

Must have skills:

• Attention to detail
• Strong ability to set priorities and timelines
• Exceptional strategic thinking and analytical skills
• Confident ability to present professionally with internal and external executives
• Collaborate and work in a global, virtual team environment
• Strong interpersonal and collaboration skills
• Strong written and verbal communication and presentation skills
• Written communication preparation: decks, literature, documentation
• Proficiency with Powerpoint and MS Word
• Ability to add creative graphic design to client presentations.
• Competitive mindset, drive for success
• Results oriented
• Strong ownership attitude

Qualification and experience:

• To qualify for this role you must have...
• 4+ years of bid management experience or equivalent in a BPO environment.
• Full understanding of outsourced contact center operations, dynamics, and how improvements and innovation might be delivered.
• Provided thought leadership experience in relevant organizations.
• Fluency in the English language.
• Work US daytime hours
• Be able to travel up to 20% of the time.

It will help if you have...

• Strong bid management experience
• Solutioning skills to differentiate bids
• Proven capability of delivering successful bids / proposals
• Experience of the Contact Center outsourcing industry
• Experience in developing and implementing bid winning strategies
• Experience in liaising with clients and third parties.
• Ability to request, collect and edit information and transform this into a coherent offer
• Ability to take unstructured and badly articulated information and produce clear, concise and effective verbal and written communication
• Fast and accurate research abilities.
• Ability to build and maintain productive relationship at a senior level internally and externally
• Ability to own a bid and work independently.
• Experience with MS Office and G-Suite products proficient in MS Office.
• Data analysis and recommendation making
• Proven leadership skills
• Ability to present information/correspondence in a clear and comprehensible manner
• Creativity and innovation
• Ability to work under pressure
• Energetic and self-motivated, with a keen desire to make a difference
• Good communicator (both verbally and in writing), able to build strong working relationships
• Ability to challenge the status quo
• Attention to detail and focus on accepting only the best

Personality profile:

• To be successful in this role you must be...
• People-oriented
• Outgoing and confident
• Team player, but also able to work independently with little direction
• Professional
• Strategic thinker