Transcom Worldwide
Transcom Worldwide

HR Specialist | Bacolod  

Transcom Worldwide

  • Bacolod, Philippines
    Negros Occidental, Western Visayas, Philippines, Bacolod, Negros Occidental, Philippines
    Negros Occidental
  • Full timeFULL_TIME

Expired a month ago

Job closed.

Job Description

Job Highlights

  • Day 1 HMO, Accidental & Life Insurance, In-house- Online Pharmacy
  • Best in class benefits like Allowances & Scholarship Program
  • Retirement Fund, Loyalty Incentives & many more!


The Human Resources Specialist is responsible for the correct implementation of the Human Resources policies defined at the Company, in terms of labour relations and personnel management and administration, guaranteeing effective support to the Organisation's remaining functional areas, and to all employees forming part of the Organisation.

Functional responsibilities

● Attend to employee queries in all labour relations matters with the Company (pay, timetables, holidays, leave, etc.).

● Process recruitments in due time and form, ensuring correct social security registration and contributions, in coordination with the external manager.

● Process social security registrations and de-registrations.

● Manage payroll processes, incidents and closure thereof, minimising errors in employee pay.

● Process and manage disciplinary measures in coordination with the remaining functional areas involved.

● Manage employee settlements.

● Process and control possible attendance incidents (sick leave, absenteeism, holidays).

● Manage and file all documentation which generates a relationship between the Company and the employee, processing the employee files, in line with the established procedure.

● Update internal procedures and contribute improvements thereto to increase quality.

● Advise work team leaders on the employment relationship with their collaborators.

● Guarantee compliance with the Collective Labour Agreement, informing and advising as required.

● Make the relevant queries to the official and/or social bodies with respect to personnel administration procedures.

Minimum Qualifications

Profile required

Professional qualifications/Specific knowledge:

● Minimum studies: University diploma or degree (Law, Labour Relations, Work Studies, Business Administration and Management or similar).

● Specific training and/or work experience in Human Resources Administrative Management, Post-Graduate Studies in Labour Relations and/or Labour Law.

Information technology:

● Office package: Spreadsheets. Excel. High Level; Word processor. Word. Intermediate-High Level; Presentations. Power Point. Intermediate-High Level; Communication. Email: High Level.

● Previous experience in HR IT solutions is an advantage.


● English: B1 - Threshold or intermediate.

Competency profile (core competencies):


Communicating ideas and information on time, effectively and clearly so that the essential message comes across and is fully understood always promoting an open dialogue. The ability to use a variety of media in a manner that engages the audience. Communicating the direction in which the organization is developing in an appealing way and creating support for achieving TWW objectives.

Focus on the Client (internal and external)

Demonstrating a commitment to quality services, effectively interpreting the needs of external and internal clients. Involves meeting client needs in an excellent and efficient manner; building productive client relationships; taking responsibility for client satisfaction and loyalty.

Planning and Organisation Capacity

Determining objectives and priorities effectively; planning timely measures in order to attain stated goals. Identifying and recruiting people and other resources in order to carry out a plan; allocating them in such a way that the intended results are achieved. Involves monitoring the results of tasks, assignments or projects.

Focus on Quality

Setting high demands with respect to the quality of one's own work and that of others; striving continuously for improvements. Vigilantly watches over processes and services to ensure freedom from errors, omissions, or defects. Initiates action to correct quality problems or notifies others of quality issues as appropriate.


Building positive working relationships to facilitate the accomplishment of Transcom's objectives. Involves the intention to form part of a team and work with others, as opposed to individualism or rivalry. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.

Motivational aspects - The profile which must be presented by employees:

● Positive attitude towards inter-personal dealings and service vocation.

● Remain motivated and keep a positive attitude under pressure.

Previous experience:

External selection:

Minimum one year's experience as a HR employee, performing similar functions in personnel management and administration.

Internal promotion:

May also originate from any post if he/she complies with the required profile.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Human Resources
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Negros Occidental, Western Visayas, Philippines
Business Process Outsourcing
1 opening

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About Transcom Worldwide

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We know that your customers are the lifeblood of your business, which is why delivering outstanding customer experiences is the lifeblood of ours. Transcom’s business is to help make sure that your customers form positive perceptions of their interactions with you. We do this not only by providing excellent customer service, but also by putting what we learn to work for you. Customer experience is the culmination of many great customer interactions over time. By analyzing these interactions, across a variety of channels and customer touch points, we generate insights that help you adapt your offerings and improve how your customers think and feel about your brand. And their decision to stay with you, buy more from you, and tell others about you, is what keeps your business growing. We are 29,000 customer experience specialists at 57 contact centers across 24 countries, delivering services in 33 languages to over 400 international brands in various industry verticals. We are where your customers are. Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

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