E-Learning Administrator

Transcom Worldwide

1 opening
Preferred Educational Attainment
Graduated from college
a year ago
Application deadline
in 7 days
Recruiter responds
18% of the time
Recruiter last seen
6 months ago
Business Process Outsourcing
Employment Type
Full time
Office Address
Tiendesitas, Pasig, Metro Manila, Philippines
Minimum Qualifications:
Graduated from college
Job Description
  • Design full course curriculum to meet course goals.
  • Maintain, modify and improve existing course materials based on trainer, trainee and manager feedback.
  • Requirements:
  • Candidate must possess at least a Bachelor's/College Degree , any field.
  • At least 1 year(s) of working experience as a COURSE DEVELOPER in a BPO/Call Center is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
  • Full-Time positions available.
  • Develop effective and targeted certification requirements and evaluation methods
  • Ensure quality of Presentations and Presentation Skills.
  • Escalating quality deficiencies to Training & Quality Manager.
  • Escalating when there are questions on course content.
  • Attending internal local meeting (staff or with other departments).
  • Keeping high level of own expertise, taking initiative to understand.
  • Gathering up-to-date information and integrating feedback into the best practices.
  • Handle escalations
  • Complete Needs Assessments with department heads in order to close identified knowledge gaps
  • Candidates with previous call center experience serving US clients is preferred, but not a direct pre-requisite
  • Education, Training and Skills
  • Experience in a customer service role
  • Strong computer navigation skills
  • Strong comprehension and listening skills
  • Strong written and verbal communication skills
  • Strong formal presentation and facilitation skills
  • Strong ability to persuade others gaining acceptance of a product, service or idea
  • Strong ability to provide timely feedback and guidance to help others acquire specific knowledge/skill areas needed
  • Highly flexible and welcome change/improvements
About Transcom Worldwide
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We know that your customers are the lifeblood of your business, which is why delivering outstanding customer experiences is the lifeblood of ours. Transcom’s business is to help make sure that your customers form positive perceptions of their interactions with you. We do this not only by providing excellent customer service, but also by putting what we learn to work for you. Customer experience is the culmination of many great customer interactions over time. By analyzing these interactions, across a variety of channels and customer touch points, we generate insights that help you adapt your offerings and improve how your customers think and feel about your brand. And their decision to stay with you, buy more from you, and tell others about you, is what keeps your business growing. We are 29,000 customer experience specialists at 57 contact centers across 24 countries, delivering services in 33 languages to over 400 international brands in various industry verticals. We are where your customers are. Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

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