Scheduling Analyst
Transcom
- Pasig, PhilippinesLas Fiestas, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-07-17T16:15:51.439585+00:00Job Description
The Scheduling Analyst will be responsible in maintaining optimized and accurate schedules as well as system and roster maintenance. They will support and create short terms plans based on their analysis and recommendations from the Long Term Strategic Planners. They will provide guidance to the Real Time Analysis team ensuring all pre planned activities are met and optimized. They are responsible for minimum 1-week look ahead for short term planning and schedule management.
Essential Duties & Responsibilities:
- Scheduling Governance
- Roster and System Management and Maintenance
- Campaign Performance Management
- Teamwork and Collaboration
Minimum Qualifications
- Minimum 1 year experience in forecasting and scheduling
- Extensive background in RTA and scheduling in at least 2 WFM System (eWFM, Verint, IEX, Teleopti, Genesys)
- Extensive knowledge and experience in schedule and roster management and supporting more than 2 lines of businesses or 2 sets of IDPs with different KPI requirements
Perks and Benefits
Mobile Phone Discount
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Gym Membership
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Paid Bereavement/Family Leave
Free Lunch or Snacks
Life Insurance
Paid Vacation Leave
Child Care Benefits
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Las Fiestas, Pasig, Metro Manila, Philippines
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