Team Leader - Manila

Transcom

  • Pasig, Philippines
    Las Fiestas, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • Full time
Recruiter was hiring 6 hours ago

Job Description

The successful incumbent will support, motivate and develop Customer Service Representatives so that all CSRs have the opportunity and capability to meet campaign minimums. You must be certified and understand client campaign objectives and be able to communicate these objectives and minimum expectations to individuals within the campaign. You will help to grow and nurture the culture of the office. You will be the advocate for the CSR’s (everything you do is for the purpose of building successful CSRs). In this role, you will be the CSRs first-line of campaign specific information and a campaign expert. You will also provide updates to the Operations Manager for client feedback. You will understand how your role as Team Leader impacts Transcom’s Business Model.

Minimum Qualifications

In order to fairly evaluate eligibility, the following criteria will be applied when considering an application. Unless otherwise stated in the posting or specified by the Hiring Manager, employees must:

  • Preferably currently Supervisor / 2 years and up experienced employees specializing in customer service.
  • At least 2 years of working experience in the related field is required for this position.
  • An aptitude to handle change in a fast paced dynamic environment
  • An ability to take ownership of timelines and do the appropriate follow-ups
  • Excellent organizational, interpersonal and communication skills
  • Flexible and positive attitude
  • Strong call anatomy skills
  • Must have the ability to coach and motivate staff
  • Lead by example when speaking to internal and external customers
  • Results oriented with a proven track record
  • Must be fully shift flexible

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Las Fiestas, Pasig, Metro Manila, Philippines
Industry
Customer Service
Vacancy
2 openings
Website
https://ph.transcom.com/en

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About Transcom

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers. We are 30,000 customer experience specialists at 53 contact centers across 22 countries, delivering services in 33 languages to over 400 international brands in various industry verticals. Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty, and additional sales while also adding insights and value to our clients' business operations.
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