Customer Success | Team Lead
Tawitech Inc.
- Cabuyao, PhilippinesPulo Diezmo Road, Cabuyao, CALABARZON, PhilippinesCabuyaoCALABARZONPhilippinesPhilippines
- ₱20,000.00 - ₱28,000.00 / monthPHP200002800020000MONTH
- Full timeFULL_TIME
Job Description
Basic Function
The candidate shall work closely with the software development team and sales to ensure customer success through smooth deployment of software as a service. Provides modernization and general IT services to meet the corporate group’s internal requirements.
Specific Duties:
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Studies the clients’ business drivers and challenges, and proactively offer insights and solutions to meet those needs through effective use of software products
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Develops and maintains strong client relationships with key stakeholders
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Creates a project Gantt chart per client and monitors the project deployment status for each client throughout the entire sales cycle
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Successfully implements the proof-of-concept (POC) / Go Live project plan, with both online and face-to-face modules
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Provides exemplary end-user support for software products during POC and Go Live
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If applicable, spearheads on-site asset tagging activities in aid of the deployment of asset tracking software products
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Present a post-POC presentation to the client and/or management with recommendations for additional features or workarounds
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Conducts training sessions for end-users (online and in-person) toward customer success
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Oversees multiple lines of support which include chat, phone, email, and ticketing system queues, and attend to all customer feedback/concerns for active software products during POC / Go Live
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Manages all IT troubleshooting requirements of the corporate group
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Manages all modernization and IT Projects for the corporate group
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May be asked to participate in UAT testing, and hardware research, among other projects
Minimum Qualifications
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With a bachelor's degree in any business or technology course
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With at least five years of experience in customer support or tech solutions industries
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With a valid driver's license
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With proven leadership skills
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Passionate about modernization and is abreast with the latest hardware and software technologies
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Thrives in a collaborative environment
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Proven to provide a highly responsive, patient and understanding customer support service
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With exemplary organizational skills and project management skills - detail-oriented, analytical, and naturally inquisitive
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Excellent Troubleshooting skills
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Excellent communication and presentation skills, with mastery of the English language
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Assertive and confident, result-driven
- Key proficiencies: Critical Thinking, Problem Solving, Communication, Customer Service, IT Services, Teamwork, Process Improvement, Big Picture Thinking, Risk Analysis
Perks and Benefits
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
- Paid Holidays
Required Skills
- Software Testing
- JIRA
- Incident Management
- Technical Support
- Requirements Analysis
- Data Analysis
- Computer System Administration
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Pulo Diezmo Road