After Sales Area Officer
Toyota Motor Philippines Corporation
- Santa Rosa, PhilippinesToyota Special Economic Zone, Santa Rosa, Calabarzon, PhilippinesSanta RosaCalabarzonPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-05-09T16:00:00+00:00Job closed.
Job Description
We are looking for motivated individuals who canbe part of our After Sales Area Operations Team that:
- Supports dealerships to continuously improve operations and achieve business targets.
- Ensure compliance to standards to achieve customer delight and improve customer retention.
The job entails but is not limited to:
- Monitoring and analysis of dealer performance based on set KPIs.
- Auditing dealership operational management.
- Reporting of monthly after-sales performance.
- Investigating Customer Service Index.
- Monitoring and implementing Dealer Business Plan.
- Certifying dealers under different business enhancement programs.
- Monitoring compliance to Safety, 5S and Body & Paint standards and requirements and periodic maintenance menu.
Minimum Qualifications
- Candidate must possess at least Bachelor's/College Degree in Engineering (Industrial), Engineering (Mechanical) or Business Administration / Business Management.
- Fresh graduates of Industrial or Mechanical Engineering with high interest in business development and automotive customer service are encouraged to apply.
- Good communicator, willing to travel to different sites and open to working long hours.
- Must have intermediate skills in MS Office.
- Required Skill(s): Data analysis, planning, project management, MS Office
- Preferably Less than 1 year experience specialized in Customer Service or equivalent.
Perks and Benefits
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Gym Membership
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Paid Bereavement/Family Leave
Free Lunch or Snacks
Life Insurance
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Analyzing Data
- Project Management
- Customer Service
- Communication Skills
- Planning
Preferred Courses
- Industrial Engineering
- Mechanical Engineering
- Business Management [Business Economics]
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Toyota Special Economic Zone
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About Toyota Motor Philippines Corporation
Toyota Motor Philippines Corporation (TMP) is the largest automotive company in the country, with the widest vehicle line- up of 21* Toyota models. It has 71* dealers nationwide, including Lexus Manila, Inc., for its sales distribution and service centers.
TMP was incorporated on August 3, 1988 as a joint venture of the following business entities:
GT Capital Holdings, Inc. (51%)
Toyota Motor Corporation (34%)
Mitsui & Co., Ltd. (15%)
TMP's head office and manufacturing plant are located inside the 82-hectare Toyota Special Economic Zone (TSEZ) in Santa Rosa City, Laguna. TSEZ is also home to a number of investors performing strategic roles in the manufacture and export of automotive products to ASEAN, Japan and other parts of the world. The Marketing Office of TMP is located at the 28th and 31st floors, GT Tower International, Makati City.
TMP currently produces the best-selling Innova and Vios. Its existing manufacturing plant has the capacity to produce over 55,000* units per year on two-shift production operations.
TMP operates with ten (10) organizational units: Marketing, Manufacturing, Production Control & Logistics, General Administration, Comptrollership, Treasury, Purchasing, Corporate Affairs, Vehicle Logistics and Affiliate Operations Support & Audit.
The company’s regular and outsourced manpower is composed of 3,695* Team Members.
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*as of end-December 2019