Customer Care Support Associate
Toyota Motor Philippines Corporation
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱21,000.00 / monthPHP180002100018000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Ensures swift, sure and sincere handling of customer inquiries and concerns.
- Conduct regular audit to dealer Customer Relations Department and Key Performance Indicators.
- Monitor and assist dealers in resolving customer concerns.
- Provide concerned departments timely feedback through the Voice of the Customer (VOC).
- Records and database management.
- Preparation/document internal processes and Standard Operating Procedures.
- Promote Customer Service and complaint handling activities in the entire Toyota network.
- Provides assistance and conduct training to dealers on complaint-handling and CS-related matters.
Minimum Qualifications
- Candidates must possess a degree in Business/Commerce (Marketing, Management, or any other business-related courses)
- Experience in Customer Service or call-center operations is an advantage.
- Skilled in the use of Microsoft Office applications (Word, Excel, and PowerPoint).
- Has good excellent interpersonal and relational skills.
- Has good communication skills - oral and written English.
- Fresh graduates are welcome to apply.
- Must be willing to work in Makati City.
Perks and Benefits
- Retirement Benefit Plans
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Report Writing
- Processing Information
- Customer Service
- Process Improvement
- Problem Solving
- Communication Skills
- Decision-Making
Preferred Courses
- Psychology
- Business Administration [Business Management]
- Marketing
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- G.T. International Tower, Makati, Metro Manila, Philippines
About Toyota Motor Philippines Corporation
Toyota Motor Philippines Corporation (TMP) is the largest automotive company in the country, with the widest vehicle line- up of 21* Toyota models. It has 71* dealers nationwide, including Lexus Manila, Inc., for its sales distribution and service centers.
TMP was incorporated on August 3, 1988 as a joint venture of the following business entities:
GT Capital Holdings, Inc. (51%)
Toyota Motor Corporation (34%)
Mitsui & Co., Ltd. (15%)
TMP's head office and manufacturing plant are located inside the 82-hectare Toyota Special Economic Zone (TSEZ) in Santa Rosa City, Laguna. TSEZ is also home to a number of investors performing strategic roles in the manufacture and export of automotive products to ASEAN, Japan and other parts of the world. The Marketing Office of TMP is located at the 28th and 31st floors, GT Tower International, Makati City.
TMP currently produces the best-selling Innova and Vios. Its existing manufacturing plant has the capacity to produce over 55,000* units per year on two-shift production operations.
TMP operates with ten (10) organizational units: Marketing, Manufacturing, Production Control & Logistics, General Administration, Comptrollership, Treasury, Purchasing, Corporate Affairs, Vehicle Logistics and Affiliate Operations Support & Audit.
The company’s regular and outsourced manpower is composed of 3,695* Team Members.
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*as of end-December 2019