Tokopedia
Tokopedia

Customer Care Officer  

Tokopedia

 
  • Central Jakarta, Indonesia
    Wisma 77Jalan Letnan Jenderal S Parman Kav 77PalmerahJakarta 11480, Central Jakarta, Jakarta, Indonesia
    Central Jakarta
    Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 7 years ago

2017-08-02T01:23:33.803410+00:00
Job closed.

Job Description

Our first DNA is “Focus on Customer.” Yes, we consider customer as the part of our big family! So, we always striving to build useful products for our dear customer. But a useful product means nothing without good service. So if you have good communication and problem solving skills, join us to give the world class service and experience for all users in Tokopedia.

  • Communicating courteously with customer by email, social media, and face to face.
  • Be able to handle complains.
  • Fostering good relation with customers.
  • Responding to incoming phones enquiries

Minimum Qualifications

  • Candidate must possess at least a Diploma/Bachelor degree in any major.

  • Maximum age 25 years old.

  • Excellent in listening skills, understand exactly what customers require.

  • Strong problem solving skill.

  • Good in using Indonesian language, both oral and written, in accordance with EYD.

  • Willing to be placed in any Customer Care position depend on your qualifications (Email / Social Media / Call Center)

  • Ready to be assigned on shifting work schedule (Day/Night).

Required Skills

  • Problem Sensitivity
  • Deductive Reasoning

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Wisma 77Jalan Letnan Jenderal S Parman Kav 77PalmerahJakarta 11480, Central Jakarta, Jakarta, Indonesia
Industry
E-Commerce
Vacancy
1 opening
Website
https://www.tokopedia.com/

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About Tokopedia

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. We are the leading marketplace in Indonesia; we encourage millions of merchants and consumers to participate in the future of commerce. Our vision is to build an ecosystem where everyone can start and discover anything with ease. We are holding to these three principles that drive us forward. We call them our DNA, the traits that embody who we are as Tokopedia Nakama: Focus on Consumer, Growth Mindset, and Make it Happen, Make it Better

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