Customer Care Officer


Is a verified Kalibrr employer

1 opening
Preferred Educational Attainment
Graduated from college
3 months ago
Application deadline
in 9 months
Recruiter responds
21% of the time
Recruiter last seen
8 days ago
IT and Software
Employment Type
Full time
Office Address
Wisma 77Jalan Letnan Jenderal S Parman Kav 77PalmerahJakarta 11480, Central Jakarta, Indonesia
Required Skills
Problem Sensitivity
Deductive Reasoning
Minimum Qualifications:
Graduated from college
  • Candidate must possess at least a Diploma/Bachelor degree in any major.

  • Maximum age 25 years old.

  • Excellent in listening skills, understand exactly what customers require.

  • Strong problem solving skill.

  • Good in using Indonesian language, both oral and written, in accordance with EYD.

  • Willing to be placed in any Customer Care position depend on your qualifications (Email / Social Media / Call Center)

  • Ready to be assigned on shifting work schedule (Day/Night).

Job Description

Our first DNA is “Focus on Customer.” Yes, we consider customer as the part of our big family! So, we always striving to build useful products for our dear customer. But a useful product means nothing without good service. So if you have good communication and problem solving skills, join us to give the world class service and experience for all users in Tokopedia.

  • Communicating courteously with customer by email, social media, and face to face.
  • Be able to handle complains.
  • Fostering good relation with customers.
  • Responding to incoming phones enquiries
About Tokopedia
We are an internet company that allows individuals and business owners in Indonesia to open and manage their own online stores easily and for free. Tokopedia provides a better online selling experience to the sellers, so that the sellers can provide a better online shopping experience to their customers. Tokopedia is the first internet company in Southeast Asia that succeeded to close US$100 million in funding from Softbank and Sequoia Capital. Softbank is the investor behind the success of Alibaba, while Sequoia Capital is the investor behind the success of Apple, Google, Instagram, WhatsApp and many other successful technology companies. We believe that we are in the process of building a World Class Technology Company which fortunately happens to be in Indonesia. Our services have allowed hundreds of thousands of Indonesian small and medium-sized enterprises (SMEs) to send millions of products every month to their customers throughout Indonesia. Tokopedia is also indirectly responsible for the creation of thousands of new jobs through the growing success of our merchants, who often become a positive impact by providing job vacancies in their immediate communities. At Tokopedia, we believe that marketplace is the most beautiful business model in the world, because the success of a marketplace can only be achieved by helping others to become more successful.

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