Job closed.
Job Description
- Analyze trends within assigned operations, including contact volumes, contact patterns, including contact volumes, contact patterns, staff productivity, staff capacity and resource allocation and use the analysis results to forecast contact patterns across all channels.
- Partner with business leaders to ensure the staffing plan is achieved
- Take proactive steps to ensure proper staffing levels through all daily intervals
- Able to make an improvement to update current workflow to make more effective
- Reporting and analyzing the effectiveness of schedule and gap between forecast & actual data per channel
Minimum Qualifications
- Minimal 1-year experience
- Must be proficient in Microsoft Office and Excel product
- Knowledge in SQL Server Management is a plus
- Strong collaboration, communication and organizational skills
- Flexible and able to work multitasking
- Strong analytical and problem-solving skill
- Have experience in analyzing, interpreting and summarizing complex data as it relates to the service center (email, social media, call center)
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Management and Consultancy
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
About Tokopedia
Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. We are the leading marketplace in Indonesia; we encourage millions of merchants and consumers to participate in the future of commerce.
Our vision is to build an ecosystem where everyone can start and discover anything with ease.
We are holding to these three principles that drive us forward. We call them our DNA, the traits that embody who we are as Tokopedia Nakama: Focus on Consumer, Growth Mindset, and Make it Happen, Make it Better