Customer Experience - Operations Excellence Intern (Internship)
Tokopedia
- West Jakarta, IndonesiaWest Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 5 years ago
2019-09-27T17:00:00+00:00Job closed.
Job Description
- To work closely with each of operations LOB (Line of Business) to achieve the desired metrics.
- Intervene and collaborate with each of LOB (Line of Business) leads to identify the root cause to fix the declining metrics as soon as possible.
- To monitor and quantify all improvement projects in operations function.
- To proactively explore tools or features that able to minimize or reduce inefficient manual handling process in operational area (e.g: intent classification for social media tickets to route inquiries to certain group of agents).
Minimum Qualifications
- Final year student from reputable university in any field.
- Strong analytical thinking, critical thinking, growth mindset and good communication skill.
- Able to work individually and in team.
- Eager to learn and improve yourself.
- Available for minimum 3 months of internship period.
- Available as soon as possible.
- Able to work full time from Monday to Friday.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- West Jakarta, DKI Jakarta, Indonesia
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About Tokopedia
Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. We are the leading marketplace in Indonesia; we encourage millions of merchants and consumers to participate in the future of commerce.
Our vision is to build an ecosystem where everyone can start and discover anything with ease.
We are holding to these three principles that drive us forward. We call them our DNA, the traits that embody who we are as Tokopedia Nakama: Focus on Consumer, Growth Mindset, and Make it Happen, Make it Better