Field Collector  

Job Summary

Performs loan collection duties to ensure that the company meets its targets and delinquent accounts are kept at minimum level.

Key Responsibilities

Collection Efficiency

• Implements processes in relation to execution of preventive measures for loan accounts and to facilitate payments of monthly loan amortizations thru processing of ATM cards and other methods
• Works with Senior Collection Officer - CUR in setting and meeting collection goals and strategies.
• Conducts daily collection activities to resolve and prevent account delinquency.
• Maintains an efficient and updated record of status of collection efforts
• Keeps the collection team informed of critical issues that may affect operations.

Customer Relationship Management

• Engages clients and attends to their inquiries according to Golden Legacy’s customer service standards.
• Advises clients of necessary actions and strategies for debt repayment.
• Suggests ways to improve customer service practices based on day-to-day client interactions in the branch.

Credit Administrative Support

• Coordinates and collates regular and adhoc reports as required; maintains an organized filing system for reports.

Others

• Performs other duties and responsibilities that may be assigned from time to time by their immediate supervisor

• Candidate must possess at least Bachelor's/College Degree in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably 1-4 Yrs Experienced Employee specialized in Banking/Financial Services or equivalent.
• Has considerable relevant experience; basic to intermediate knowledge on credit and collection
• Can work under pressure and with less supervision
• Results driven, possessing a proven track record of delivering against targets
• Excellent negotiation, influencing and communication skills; Has strong customer service orientation
• Intermediate computer knowledge and skills (word processing, spreadsheet, graph, database)