Front Office Associate  

Basic Tasks:

I. Guests Relations

• Ensure that guests receive a speedy and efficient check in and out within set standards of Front Office.
• Maintain and update guest history and marketing database as laid down in Front Office procedures.
• Ensure all master folios due to depart have been checked out and have their respective back ups attached.
• Handle keys and ensure that Security Policies are adhered to.
• Liaise with Bell Service for smooth handling of luggage and transport services.
• Ensure registration and issuing of safety boxes.
• Adhere to pre-set availability and rate controls.
• Ensure a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
• Create an opportunity to upsell rooms, outlets, and other hotel facilities.
• Provide guests with cash advances on their credit card.
• Handle all arrival and departure records according to the standards set in the Departmental Operations Manual.
• Handle incoming and outgoing mail, faxes, courier mail, and messages in a timely manner.
• Comply with all systems and procedures as laid down by the Front Office Manager.
• Post all charges brought to the cashiers by different revenue centers such as laundry, restaurants, spa, etc.
• Ensure the correct closing procedures are carried out and reports are accurate and balance before closing.

II. Concierge & Business Center Services

• Handle basic Business Centre services when required.
• Exhibit knowledge with the various airline frequent flyer program.
• Amend booking preferences of guests.
• Exhibit thorough understanding of all the services offered by the hotel.
• Provide directions to guests’ inquiries like nearest entertainment centers, spa service, tour package, gym, laundry service, malls, etc.

III. Cashiering

• Perform cashier functions.
  • Balances at the end of the shift according to established standards.
• Exhibit thorough understanding of all cashiering functions in the hotel’s computer.
• Ensure the general float contains sufficient change and funds while on duty.
• Ensure that the float is balanced before finishing the shift.

• Preferrably male.
• Experience in Customer Service is a plus.
• Proficient computer skills such as:
  • Word
  • Excel
  • Outlook
  • PowerPoint
• Strong communication skills, both oral and written.
• Positive attitude and professionalism.