The Body Shop Indonesia
The Body Shop Indonesia

Customer Experience Strategist  

The Body Shop Indonesia

 
  • Tangerang Selatan, Indonesia
    Tangerang Selatan, Banten, Indonesia
    Tangerang Selatan
    Banten
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired a year ago

2022-10-30T17:00:00+00:00
Job closed.

Job Description

  • Design and conduct customer research using reliable methods (e.g. participatory design sessions, site visits, focus groups, benchmark studies, usability studies, heuristic evaluations, and similar approaches) to provide better understanding of customers, give insight into business value, and identify potential usability issues and design opportunities.
  • Collaborate with business development and product management in executing research and prototyping to define the next generation of business concepts and solutions.
  • Work together with the UX/UI Team and key stakeholders to develop and conduct research approach & schedule. It is followed by synthesizing findings to inform project team and key stakeholders through suitable documentations.
  • Collaborate with UX/UI designer to design prototypes and screen mockups & wireframes based on the results of usability testing and customer feedback.
  • Communicates analysis, recommendations, and potential design solutions verbally and through documentations.
  • Advocate for the end user by influencing decisions to ensure that product and design decisions are aligned with customer needs and expectations.
  • Conduct workshop, FGD, and other brainstorming methods to validate ideas and obtain valuable insights for future customer experience development.

Minimum Qualifications

  • Bachelor degree from any field
  • Minimum 3 years experience in practicing user-centered design and UX development or testing, conducting customer experience research using a variety of research methods.
  • Preferably has a background in marketing consultant/agency with focus on customer research.
  • Strong analytical thinking with good interpersonal and communication skills.
  • Proficiency with one or more usability testing tools or services and journey mapping.
  • Proficiency with one or more wireframing/prototyping tools.
  • Demonstrated success in developing creative and comprehensive research strategies to reveal unforeseen opportunities and issues that have a significant impact on product strategy and design.
  • Demonstrated experience in setting up and executing both quantitative and qualitative research.
  • Experienced in data analytics to determine CX improvements across digital and offline channels.

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Gym MembershipGym Membership
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Creative Thinking
  • Business Analysis
  • Digital Marketing
  • Communication Skills
  • Data Analysis
  • Customer Research
  • Collaboration

Preferred Courses

  • Customer Experience
  • Digital Marketing

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Tangerang Selatan, Banten, Indonesia
Industry
Retail Industry
Vacancy
2 openings
Website
https://www.thebodyshop.co.id/

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About The Body Shop Indonesia

“I want to work for a company that contributes to & is part of the community. I want something not just to invest in. I want something to believe in" Dame Anita Roddick (Founder of The Body Shop) We believe true beauty comes from the heart. For us, beauty is much more than a pretty face. We make our products with love and care. We source some of the finest raw ingredients from the four corners of the globe. We harness the skills of artisan farmers and add our expertise to create effective products that are wonderful to use. We trade fairly so communities benefit as well as you. We never test on animals, and all our products are 100% vegetarian. We campaign with passion on issues close to our heart, because activism is in our blood. We always keep people, animals, and the planet in mind. The Body Shop Indonesia has been around since 1992. We are consistently expanding to reach our customers and provide the best natural products as well as the best service for everyone. We have more than 150 stores across Indonesia, from West to East. In our stores, we love to make our customers feel at home and experience the delight of our products from head to toe. In our Home Office, we make our members feel comfortable and thus enable them to express their creativity and aspiration through their work. In The Body Shop, we make sure our employees are engaging with our values through voluntary social and environmental works. We are an equal opportunity employer and value diversity at The Body Shop. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our Commitment:  WE EXIST TO FIGHT FOR A FAIRER AND MORE BEAUTIFUL WORLD. We don't just do business, we strive to make a change, for our neighborhood and for our planet.

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