Teloworks Philippines Inc.
Teloworks Philippines Inc.

Technical Writer  

Teloworks Philippines Inc.

 
  • Makati, Philippines
    6/F, 6/F Sycip Law Centre, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2021-03-01T16:00:00+00:00
Job closed.

Job Description

A Technical Writer creates and maintains user and system-related documentation (knowledge base articles, user manual, reference and installation guides, online help, tech tips, and release notes). The technical writer uses established methods, formats, and documents to translate conceptual designs, technical specifications, release plans and other development documentation into user and system documentation.

A technical writer also prepares technical specification documents (e.g., Functional specifications, Design Specifications), required test documentations (user acceptance testing document), process documents, and marketing materials.

  • Documentation
    • Assists the lead in distributing and monitoring workloads, ensuring that appropriate estimates are drawn up and approved, and schedules are met by the team.
    • Creates and maintains user and system-related documentation such as:
      • Knowledge base articles
      • User and reference manuals
      • Deployment and installation guides
      • Online help
      • Release notes
      • Troubleshooting guide
    • Prepares the following:
      • Technical specification documents
      • Test documentations
      • Process documents
      • Marketing collateral
  • Creates and monitors correspondences and written communication.
  • Identifies tasks and necessary documentation updates and creates Level of Effort (LOE) estimates.
  • Develops own documentation development process (involving research, analysis, composition, verification) that ensures complete and accurate output are delivered consistently and meets team standards.
  • Coordinates with fellow workers to update existing documentation.
  • Conducts unit testing to verify functionality based on the enhancement/bug requirements.
  • Addresses and fixes bugs or issues encountered during documentation review.
  • Reviews and updates all internal documents.
  • Provides consultation regarding product issues and documentation.
  • Accommodates requests for clarification or inquiries made on the documentation.
  • Accommodates internal requests on enhancing content and format of documents based on requestor requirements and company’s standards.
  • Attends meetings and training sessions.
  • Participates in internal retrospective discussions, presents issues, and possible solutions.
  • Performs and monitors repository maintenance and clean-up, ensuring that the process complies with standards.
  • Performs and monitors test machine maintenance, ensuring that the process complies with standards.
  • Develops diagrams and graphics to support documentation or marketing objectives.
  • Prepares and updates summary of tasks for status meetings.
  • Assists lead in conducting internal review of technical writer deliverables, verifies if these are up to standard/complies with style guides.
  • Assists lead in ensuring that feedback pertaining to document/process enhancement are planned out and addressed.
  • Assists in all documentation activities done by the team.
  • Assists lead in identifying objectives and plans for process improvement.
  • Cultivates positive team culture.
  • Performs other duties as requested and within areas of expertise.

Minimum Qualifications

  • Bachelor’s degree in Communication Arts, Education, Journalism, or in any Information Technology or Business-related course
  • With at least three (3) years’ experience as a Technical Writer or experience related to Information Technology, Marketing, or Communications
  • Technical Skills
    • Intermediate knowledge of technical writing, business writing, content writing, training writing and/or copy writing
    • Intermediate knowledge of the Microsoft Product Suite
    • Intermediate knowledge of any application from the Adobe product suite
    • Intermediate knowledge of documentation components (document design, document development, editing/reviewing work and development, editing/reviewing work and guideline/style/techniques)
    • Intermediate knowledge of the Software Development Life Cycle (SDLC) process
    • Intermediate knowledge of the different software methodologies
    • Intermediate knowledge of any enterprise-level applications
    • Knowledge in NIST Risk Management Framework (RMF)
    • Knowledge in Cybersecurity risk management solutions
    • Intermediate knowledge of Cloud computing
    • Intermediate Knowledge of IT security concepts and practices
  • Soft skills
    • Good research skills; is resourceful and persevering
    • Good analytical skills; keen attention to detail
    • Good problem-solving skills
    • Good organizational skills
    • Good presentation skills
    • Good verbal and written English communication skills
    • Ability to adapt to new technologies
    • Ability to work in and with teams in a fast-paced and dynamic environment
    • Is accountable
    • Strong grasp of corporate values
    • Capable of making sound decisions
    • Is proactive and capable of self-direction and self-motivation

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • FlexitimeFlexitime
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Sycip Law Centre
Industry
Computer Software / Engineering
Vacancy
1 opening
Website
https://www.youtube.com/user/TelosCorporation

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About Teloworks Philippines Inc.

Teloworks is a wholly owned subsidiary US-based Telos Corporation®, a leading provider of advanced technology solutions that secure the vital assets of the world’s most demanding enterprises. As part of Telos’ portfolio of capabilities in providing cost-effective solutions to military, intelligence, and civilian agencies of the federal government, Teloworks has extensive experience in delivering output that meets exacting standards and under demanding conditions. We are committed, always with integrity, to deliver world-class software development, quality assurance and support services to our stakeholders. We create an environment that align tasks, activities, and outlook with corporate values, principles, and goals; and make room for activities and experiences that help make the Teloworks enriching and fulfilling.

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