TTEC Customer Care Management Philippines, Inc.
TTEC Customer Care Management Philippines, Inc.

Araneta | Dayshift Airline Account | Customer Service Agent  

TTEC Customer Care Management Philippines, Inc.

 
  • Quezon City, Philippines
    15F, Robinsons Cybergate Plaza, Pioneer, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • ₱19,000.00 - ₱22,000.00 / month
    PHP
    19000
    22000
    19000
    MONTH
  • Full timeFULL_TIME

Expired 8 months ago

2023-07-21T16:00:00+00:00
Job closed.

Job Description

Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Customer Service Representative at Araneta, Quezon City, you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 5pm. You may visit TTEC Araneta office at 15F Gateway Tower, Cubao, Quezon City

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll 

  • Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels such as voice or verbal communication
  • Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services  
  • Open and maintain customer accounts and information  
  • Resolve customer issues with patience and understanding 
  • Positively participate in company events, team activities, and continuous learning 

A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to the team leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Minimum Qualifications

What You Bring to the Role 

  • Open to newbies or with customer services experience
  • Senior High school graduate or equivalent
  • Recognize, apply, and explain your product or service knowledge
  • Computer experience

What You Can Expect 

  • Supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Perks and Benefits

  • Medical / Health InsuranceMedical / Health Insurance
  • Life InsuranceLife Insurance

Required Skills

  • Customer Service
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
15F Gateway Tower, Araneta City, Cubao, Quezon City
Industry
Business Process Outsourcing
Vacancy
50 openings
Website
https://ttecjobs.com/

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About TTEC Customer Care Management Philippines, Inc.

Bringing smiles is what we do at TTEC… for you and the customer. We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people every day. While that keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back. We're working hard to earn your smile every day. So, if you’re looking for a career full of purpose and potential, come on over.

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