Telan Business Solutions
Telan Business Solutions

Quality Assurance Analyst  

Telan Business Solutions

 
  • Pasig, Philippines
    81 West Capitol Drive, Brgy Kapitolyo Pasig, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-07-01T16:15:07.310866+00:00
Job closed.

Job Description

  • Assess the quality performance of individual employees to determine trends in both company and client performance.
  • Provide the following:
    • Valuable information that may be used as refernce for planning training and incentive programs to improve individual and team performance.
    • Reports to Operations that will identify quality highlights and opportunities that will promote sustainable business and client partnership.
  • Improve employee performance with personalized, innovative coaching sessions and up-skill training.
  • Identify effective strategies through their call handling time, procedure and first call resolution that may lead to increase in efficiency and decrease in operating costs.
  • Regularly calibrate with client partners, appropriate industry, and company regulations.

Minimum Qualifications

  • At least college level or college graduate.
  • At least 1-2 years experience in the same capacity, preferably in a Collections Agency, Bank, and a Lending Institution.
  • Good analytical skills.
  • Excellent communication skills.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Legal
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
81 West Capitol Drive, Brgy Kapitolyo Pasig, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening

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About Telan Business Solutions

Telan Business Solutions is a fast growing local BPO. Its Collection Division has 400 employees and is considered as one of the most trusted collection entities in the country. Recently, the company has ventured into Sales.

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