Telan Business Solutions
Telan Business Solutions

Field Operations Administrator | North Luzon  

Telan Business Solutions

 
  • Pasig, Philippines
    Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-03-02T16:00:00+00:00
Job closed.

Job Description

  • Responsible for directing, controlling and managing all employees assigned in the Branch
  • Manages the daily operations of the Branch by setting workflow priorities.
  • Tracks daily performance through individual, real time or remote monitoring to provide immediate feedback.
  • Creates applicable Operations policies and procedures.
  • Oversees handling of Client and Account Holders complaints and problems.
  • Liases with bank representatives to address all their needs/demands, foster goodwill and strengthen relationship.
  • Ensures efficient usage of company assets.(computers, call recording systems, phones, lockers, headsets, etc)
  • Improves collection efficiency and introduce new collection method.
  • Ensures smooth flow of operations for maximum business impact.
  • Prepares and submits Management Reports as maybe required from time to time.
  • Conducts coaching sessions and one-on-one discussions with Branch Coordinators to ensure that employees are developed to perform key roles.
  • Implements disciplinary action endorsed by HR department to erring team members.

Minimum Qualifications

  • College Level to College Graduate
  • Three (3) to four (4) years experience in the same capacity, preferably in a Collections Agency, Bank or Lending Institution

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Legal
Educational Requirement
Bachelor's degree graduate
0
Office Address
Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing

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About Telan Business Solutions

Telan Business Solutions is a fast growing local BPO. Its Collection Division has 400 employees and is considered as one of the most trusted collection entities in the country. Recently, the company has ventured into Sales.

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