Assistant Operations Manager

Telan Business Solutions

Posted 4 months ago and deadline of application is on 15 Sep
Recruiter was just hiring 2 days ago

Job Description

  • Oversee operations of a substantial segment of recovery division with focus on auto loans
  • Liaise with bank officers to address all concerns.
  • Formulate innovative strategies to improve productivity.
  • Monitor the productivity level of subordinates and effectiveness of Team Leaders and Supervisors.
  • Coordinate closely with HR to address manpower needs
  • Assist Operations Team in setting up new projects.
  • Improve existing protocols/processes to maximize efficiency of operations
  • Assist in training of new agents and retraining of old agents with performance issues

Minimum Qualifications

  • Strong background in local collections, preferably from a bank or lending institution
  • Excellent interpersonal and communication skills.
  • Strong leadership skills
  • Results-oriented and driven
  • At least 2 years of supervisory experience

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Graduated from college
Office Address
81 West Capitol Drive, Brgy Kapitolyo Pasig, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Website

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About Telan Business Solutions

Telan Business Solutions is a fast growing local BPO. Its Collection Division has 400 employees and is considered as one of the most trusted collection entities in the country. Recently, the company has ventured into Sales.
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