Team Leader

Telan Business Solutions

Is a verified Kalibrr employer

Job Category
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in a year
Recruiter responds
90% of the time
Recruiter last seen
5 days ago
Business Process Outsourcing
Employment Type
Full time
Office Address
81 West Capitol Drive, Pasig, Philippines
Minimum Qualifications:
Graduated from college

  • College Level to College Graduate
  • Three (3) to four (4) years experience in the same capacity, preferably in a Collections Agency or Bank
Job Description
  • Working Relationships:
    • Reports directly to the Operations Supervisor or Operations Manager.
    • Directly supervises the work of employees assigned to his team
  • Supervises the team and ensures that subordinates adhere to guidelines and regulations set by Bangko Sentral ng Pilipinas (BSP)
  • Implements and enforces the Company's Policy on Employee Conduct
  • Supervises collections projects related to new services and products to ensure that specific collection goals are met.
  • Provides recommendations and guidance to subordinates on how to deal with outstanding or delinquent debt accounts
  • Evaluates current methods of collection operations for quality, efficiency, effectiveness and cost consideration.
  • Resolves problems that deviate from standard collection procedures.
  • Prepares reports required by Management.
About Telan Business Solutions
Telan Business Solutions is a fast growing local BPO. Its Collection Division has 400 employees and is considered as one of the most trusted collection entities in the country. Recently, the company has ventured into Sales.

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