Stratworth Solutions Inc.
Stratworth Solutions Inc.

Process Improvement Manager  

Stratworth Solutions Inc.

  • Pasig, Philippines
    Unit 2007 Strata 100 Bldg., F Ortigas Road (Emerald Avenue), Ortigas Center, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • ₱60,000.00 - ₱80,000.00 / month
    PHP
    60000
    80000
    60000
    MONTH
  • Full timeFULL_TIME

Expired 7 years ago

2016-11-18T16:00:00+00:00
Job closed.

Job Description

The positions within this team will be proactive by setting up accurate measurement matrixes and to have deep knowledge of the contact center software, supporting management in executing their business decisions with a high amount of precision and consistency. Some or all of below responsibility areas will be included in the BST-PCM function. Additional responsibilities may be added as the needs of the business change and expand.

  • Represents Region on any related forums and enhancement prioritization.
  • Establishes audit (KPI, usage etc.) and quality review procedures of relevant process and/or solution.
  • Participates as Expert in transition activities.
  • Depending on workload, skills and priorities may act as Project Manager.
  • Supports Managers, Directors and/or Executive on KPI analysis and corrective action proposals (e.g. KPI analysis, Resource Planning changes etc.).
  • Owns improvement roadmap for owned/support process including solution roll-outs and improvements.
  • Creates and owns relevant process and policy documentation for owned/supported process.
  • Creates and owns training approach for owned/supported process.

Minimum Qualifications

  • Candidate must possess at least a Bachelor's/College Degree in any field.
  • At least 5-years of working experience in the related field is required for this position.
  • Preferably Assistant Manager or Managers specializing in Training & Development or equivalent.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Management and Consultancy
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Unit 2007 Strata 100 Bldg., F Ortigas Road (Emerald Avenue), Ortigas Center, Pasig, Metro Manila, Philippines
Industry
Staffing / Recruiting
Vacancy
1 opening
Website
http://www.stratworth.com

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About Stratworth Solutions Inc.

Stratworth Solutions Inc. is a recruitment firm focused on providing solutions and convenience to your job hunting. Our advantages: - Find locations without having to walk around the block - Gain information on what accounts are available to choose from - Acquire inside information about the nature and processes Think of us as your personal career consultant! Apply Now!

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