TDCX (PH) Inc.
TDCX (PH) Inc.

Customer Service Representative | Australian Payment Plan Provider  

TDCX (PH) Inc.

 
  • Pasig, Philippines
    Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • PHP 24,000.00 - PHP 30,000.00 / month
    PHP
    24000
    30000
    24000
    MONTH
  • Full timeFULL_TIME

Expired 2 hours ago

2022-09-29T16:00:00+00:00
Job closed.

Job Description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

  • Competitive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 26 years of experience and 340+ industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
  • Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
  • Build sustainable relationships and engage customers by taking the extra mile.

Minimum Qualifications

Minimum Qualifications:

  • Completed at least 2 years in college.
  • Required 1 year BPO experience with at least 3 months of collections experience.
  • Can work in Ortigas Center, Pasig City.

Who are we looking for?

Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).

  • Ability to juggle both issue resolution & concise communication.
  • Amenable to work in rotating shifts.

Required Skills

  • Customer Service
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Always
Office Address
Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
100 openings
Website
https://www.tdcx.com/

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About TDCX (PH) Inc.

Who is TDCX? TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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