Facilities Officer | Quezon City  

POSITION SUMMARY:

• Facilities Officers are expected to oversee and supervise employee logistics management including inventories, supplies requisition and costing. Prime responsibility is to get feedbacks and build good working relationship with colleagues. They should also ensure facility cleanliness and orderliness, maintenance and quality of equipment and furnishings. Implementation of Safety Procedures and Project Management are priorities. Monitoring and overseeing Security and Housekeeping are also vital responsibilities.

SPECIFIC RESPONSIBILITIES:

EMPLOYEE ENGAGEMENT

• Solicit constant feedback on the site and working conditions from the employees by implementing regular walkthroughs, focus group discussions, and surveys, and provide timely resolution to concerns
• Formulate programs that will increase employee satisfaction

EQUIPMENT MAINTENANCE

• Performs regular inspection of furniture and fixtures, bulbs and lightings, electrical outlets, and plumbing fixtures to ascertain that these are in good working condition
• Implements preventive maintenance of all TaskUs-owned equipment
• Coordinates and implements preventive and/or corrective maintenance of building-owned equipment
• Conducts initial check up and troubleshooting of malfunctioning equipment and provide recommendation when needed

HOUSEKEEPING

• Assists the Facility Supervisor/Manager in implementing the site’s housekeeping program
• Implements effective scheduling of utility personnel to support the Operations
• Monitors and ensures that housekeeping supplies, pantry supplies and toiletries are available at all times
• Ensures the cleanliness and orderliness of the reception, operations area, offices and conference rooms, and restrooms

SECURITY

• Assists the Facility Supervisor/Manager in managing the physical security operations of the site
• Coordinate the investigation and correction of security issues in the site

HELPDESK MANAGEMENT

• Responds to requests of operations teams and other support groups related to equipment setup, venue preparation, permit processing, etc
• Handles closure of repairs, site maintenance, housekeeping, and security concerns filed thru helpdesk
• Ensures adequacy of equipment, furniture and lockers for use by individual representatives

INCIDENT MANAGEMENT

• Responds to any incident related but not limited to power, aircon, water, safety, and with the downtime of TaskUs or building owned equipment which has impact to operations
• Provides first hand analysis, troubleshooting and coordination of repairs to vendor or contractor

SAFETY

• Implements safety program of the company
• Acts immediately to correct any unsafe act or hazards that pose risk to TaskUs employees
• Assists government-authorized officials in the site inspection related to safety
• Handles closure of the findings or recommendation from site inspection
• Conducts monthly check up of Fire extinguishers, emergency lights, FM 200 and handles rectification of any deficiencies noted
• Coordinates annual fire drill with the building PMO

PROJECT MANAGEMENT

• Provides logistic support to the project management team for PM-related projects.
• Leads and implements projects and improvements initiated by Facilities team.
• Coordinates with vendor or contractor on the implementation of the SOW.
• Provides assistance on ingress and egress, and works of vendor or contractor on TaskUs secured areas

EDUCATION:

• He/She should be a graduate of a related course, preferably Civil (CE) Mechanical (ME), Electrical (EE), or Electronics and Communications Engineering (ECE), Industrial Technician Course (ITC)

WORK EXPERIENCE:

• He/she should have at least 2 years experience in Facility Management

TECHNICAL SKILLS:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

OTHER SKILLS:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to handle customer calls and requests, deal with the resolution and provide regular feedback until closure