IT Support Specialist
TaskUs
- Batangas, PhilippinesBatangas, PhilippinesBatangasCalabarzonPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-01-16T16:00:00+00:00Job closed.
Job Description
- Provides first level technical support to internal customers and ensures quality services to gain high customer satisfaction ratings.
- Responds to telephone calls and email messages from users requesting for assistance. Logs and keeps records of customer/employee queries.
- Interprets problems and analyzes possible causes of hardware and software failure.
- Identifies computer hardware, software and telecommunications malfunctions and takes appropriate action to resolve issues ensuring data and system integrity.
- Tests, configures, installs, modifies, maintains, and repairs computer hardware, operating systems, applications, software patches and updates.
- Assists in conducting user’s application testing during program implementation, migration, and system maintenance.
- Performs desktop system maintenance/upgrades including all desktop OS patches.
- Creates/Maintains documentation of instructional procedure (i.e. hardware/software installation) and troubleshooting techniques (knowledgebase).
- Maintains inventory of computer hardware assets, peripherals, and software licenses owned by the company.
- Performs scheduled preventive maintenance of computer systems.
Minimum Qualifications
- Candidate must possess at least a Bachelor's/College Degree , any field.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Full-Time position(s) available.
- Applicants must be willing to work in Batangas.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Batangas, Philippines
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About TaskUs
TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement.
TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success.
If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!