Quality Analyst
TaskUs
- Batangas, PhilippinesBatangas, PhilippinesBatangasCalabarzonPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-01-16T16:00:00+00:00Job closed.
Job Description
- Conducts audit per agent on a daily basis
- Submits End of Shift Report
- Attends the Weekly Business Review with Campaign TL/OM/Client
- Holds calibration sessions with the assigned team/campaign
- Conducts side by side monitoring
- Performs coaching sessions with agent/s and TL
- Submits weekly and monthly quality reports
- Identify any potential quality issues per defined process and escalate quality issues immediately to management
- Isolate and report defects; verify defect fixes
- Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.
Minimum Qualifications
- At least 2-years in college (BS or BA preferred)
- Minimum of 1-year experience as Quality Analyst
- Possess a solid understanding of process flow and development
- Strong analytical thinking and problem-solving skills
- Strong written and verbal communication skills
- Keen attention to detail
- Ability to:
- design, write, test and document efficient testing solutions to meet customer needs
- change process execution during product line testing
- manage multiple projects and adapt to changing priorities
- thrive in a fast-paced, team–oriented work environment
- work with minimal supervision and demonstrate initiative and good judgment
- establish and maintain effective working relations with a wide variety of individuals
- represent the company in a positive and professional manner
- work well both independently and as a member of a team
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Batangas, Philippines
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About TaskUs
TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement.
TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success.
If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!