Senior Client Services Manager  

General Responsibilities:

Manage a variety of campaigns, both new and existing, through the client lifecycle:

• Manage a portfolio of client campaigns successfully.
• Make sure all campaign metrics/SLAs are met and all clients are highly
• satisfied with the teams’ performance.
• Continuously drive “performance enhancement” and “creating real value” initiatives for the client
• Own the communication and reporting of progress on campaigns to the client and throughout TaskUs - operations, sales, recruitment, finance, and accounting.
• Establish strong relationship with Operations and other internal departments.
• Ensure all trials convert to 1-year (or more) contract campaigns and existing contracts are renewed.
• Host clients while visiting our global offices.
• Own the communication and reporting of progress on campaigns to the client and throughout TaskUs - operations, sales, recruitment, finance, and marketing.

Quarterly Goals (25% Weight Each and subject to change)

1. Client NPS: > 55% NPS
2. Contract Renewal: 100% of client contracts
3. Organic Growth: Subject to campaign portfolio
4. CSM as Strategic Partner: 8.5 rating

• Bachelor’s Degree
• 5-7 years experience in a consulting and/or account management role
• International vendor management experience preferred
• Experience managing direct reports ideal
• Experience managing customer care and/or back office operations preferred
• Hands on experience with Process improvement and Project Management
• Intermediate to advanced knowledge of Excel, Salesforce, and Quantitative modeling
• Interest in how new technologies and businesses are changing the face of work
• Willing to travel domestically and internationally up to 50%
• Driven to self-improve and extend spheres of knowledge and influence
• Practical and action oriented