Quality Analyst


Is a verified Kalibrr employer

8 openings
Preferred Educational Attainment
Graduated from college
25 days ago
Application deadline
in a month
Recruiter responds
75% of the time
Recruiter last seen
13 hours ago
Customer Service
Employment Type
Full time
Office Address
7/F Anonas LRT City Center, Aurora Blvd., Anonas, QC, Quezon City, Philippines
Minimum Qualifications:
Graduated from college
  • Education: At least 2-years in college, Bachelor of Science or Arts preferred.
  • Work experience: Minimum of 1-year experience as Quality Analyst or at least 6-months related experience.
  • Technical Skills: Proficient in Microsoft Office (e.g. Word, Excel, Powerpoint), Online tools like Google Sheets, Google Docs, and Google Slides
Job Description
  • Conducts audit per agent on a daily basis.
  • Submits End of Shift Report.
  • Attends Weekly Business Reviews with Campaign TL/OM/Client.
  • Holds calibration sessions with the assigned team/campaign.
  • Conducts side by side monitoring.
  • Performs coaching sessions with agent/s and TL.
  • Generates weekly and monthly quality reports.
  • Identifies any potential quality issues per defined process and escalate quality issues immediately to management.
  • Isolates and reports defect; verify defect fixes.
  • Acts as front line support to buffer volume.
  • Other duties may be assigned, which may include helping others in the same or different departments, under supervision.
About TaskUs
TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement. TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success. If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!

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