Quality Supervisor | Pampanga

TaskUs

Is a verified Kalibrr employer

Vacancy
1 opening
Preferred Educational Attainment
Graduated from college
Posted
10 days ago
Application deadline
in 21 days
Recruiter responds
92% of the time
Recruiter last seen
a few seconds ago
Industry
Customer Service
Employment Type
Full time
Office Address
Angeles Dr, Angeles, Pampanga, Philippines
Minimum Qualifications:
Graduated from college
  • At least 2-years in college. Bachelor of Science or Bachelor of Arts, preferred.
  • Minimum of 2-years experience as Quality Team Leader or Quality Supervisor.

You Must Have:

  • Managed a team of Quality Analysts;
  • Possess a solid understanding of process flow and development;
  • Strong analytical thinking and problem-solving skills;
  • Strong written and verbal communication skills;
  • Keen attention to detail;
  • Ability to perform the following;
    • design, write, test and document efficient testing solutions to meet customer needs
    • change process execution during product line testing
    • manage multiple projects and adapt to changing priorities
    • thrive in a fast-paced, team–oriented work environment
    • work with minimal supervision and demonstrate initiative and good judgment
    • establish and maintain effective working relations with a wide variety of individuals
    • represent the company in a positive and professional manner
    • work well both independently and as a member of a team
Job Description

The Quality Supervisor plans and directs activities concerned with development, application, and maintenance of quality standards.

Core Responsibilities:

  • Supervises a team of Quality Analysts;
  • Evaluates performance of Quality Analysts;
  • Reviews and Manages disputes;
  • Develops and initiates standards and methods for quality;
  • Establishes program to evaluate precision and accuracy of audits in nesting and production;
  • Assists the Quality manager in calibration requirements;
  • Suggests and implements changes in monitoring conditions;
  • Analyzes and resolves work problems or assists Quality Analysts in solving work problems;
  • Initiates or suggests plans to motivate Quality Analysts to achieve work goals;
  • Interfaces with other Departments and the internal Trainer to develop and implement training programs as required;
  • Conducts audit of output per Quality Analyst;
  • Attends the Weekly Business Review with Campaign TL/OM/Client;
  • Holds calibration sessions with the assigned team/campaign;
  • Conducts one on one session with Quality Analysts;
  • Performs coaching sessions with Quality Analysts and TL;
  • Submits weekly and monthly quality reports;
  • Identify any potential quality issues per defined process and escalate quality issues immediately to management;
  • Isolate and report defects; verify defect fixes;
  • Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.
About TaskUs
TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement. TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success. If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!


People who applied to this job also applied to
Recruiter was last seen a few seconds ago Responds Fast
Hiring until 30 Dec
Recruiter was last seen a day ago 
Hiring until 30 Dec
Recruiter was last seen 22 days ago 
Hiring until 30 Dec
Recruiter was last seen a month ago 
Hiring until 9 Feb
Recruiter was last seen a month ago 
Hiring until 9 Feb