TaskUs
TaskUs

Quality Analyst | Pampanga  

TaskUs

 
  • Angeles, Philippines
    Angeles Dr, Angeles, Pampanga, Philippines
    Angeles
    Central Luzon
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2016-12-30T16:00:00+00:00
Job closed.

Job Description

The Quality Analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability and compatibility with other legacy- and / or external systems.

Core Responsibilities:

  • Conducts audit per agent on a daily basis;
  • Submits End of Shift Report;
  • Attends the Weekly Business Review with Campaign TL/OM/Client;
  • Holds calibration sessions with the assigned team/campaign;
  • Conducts side by side monitoring;
  • Performs coaching sessions with agent/s and TL;
  • Submits weekly and monthly quality reports;
  • Identify any potential quality issues per defined process and escalate quality issues immediately to management;
  • Isolate and report defects; verify defect fixes;

Other duties may be assigned by tghe supervisor as needed; which include helping others in the same or different departments, may be assigned by supervision.

Minimum Qualifications

  • A 2-4 year College Degree;
  • At least 1-2 years of working experience in the related field is required;
  • At least 2-years of recent BPO Company experience;
  • Proficiency in the use of PC applications;
  • Effective oral and written communication skills required;
  • Strong interpersonal, conflict management and mentoring skills;
  • Able to work in a flexible schedule including weekends, holidays and longer hours;
  • High energy, enthusiastic, motivational training style;
  • Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, influencing skills required.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Angeles Dr, Angeles, Pampanga, Philippines
Industry
Customer Service
Vacancy
1 opening
Website
http://www.taskus.com/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About TaskUs

TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement. TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success. If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: