Quality Analyst | Pampanga


Is a verified Kalibrr employer

1 opening
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in a month
Recruiter responds
82% of the time
Recruiter last seen
15 hours ago
Customer Service
Employment Type
Full time
Office Address
eNTEC bldg 1, Nepo Complex, Teresa Ave, Angeles, Angeles, Philippines
Minimum Qualifications:
Graduated from college
  • A 2-4 year College Degree;
  • At least 1-2 years of working experience in the related field is required;
  • At least 2-years of recent BPO Company experience;
  • Proficiency in the use of PC applications;
  • Effective oral and written communication skills required;
  • Strong interpersonal, conflict management and mentoring skills;
  • Able to work in a flexible schedule including weekends, holidays and longer hours;
  • High energy, enthusiastic, motivational training style;
  • Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, influencing skills required.
Job Description

The Quality Analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability and compatibility with other legacy- and / or external systems.

Core Responsibilities:

  • Conducts audit per agent on a daily basis;
  • Submits End of Shift Report;
  • Attends the Weekly Business Review with Campaign TL/OM/Client;
  • Holds calibration sessions with the assigned team/campaign;
  • Conducts side by side monitoring;
  • Performs coaching sessions with agent/s and TL;
  • Submits weekly and monthly quality reports;
  • Identify any potential quality issues per defined process and escalate quality issues immediately to management;
  • Isolate and report defects; verify defect fixes;

Other duties may be assigned by tghe supervisor as needed; which include helping others in the same or different departments, may be assigned by supervision.

About TaskUs
TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement. TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success. If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!

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