Real Time Analyst


Is a verified Kalibrr employer

1 opening
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in a month
Recruiter responds
100% of the time
Recruiter last seen
9 hours ago
Customer Service
Employment Type
Full time
Office Address
Palico, Imus, Philippines
Minimum Qualifications:
Graduated from college
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
Job Description

  • All eyes on the queue. He/she monitors the queue’s level performance and variance to forecast in real time. Is a detective of sorts. He/she can detect the presence of significant variations, even the slightest ones, from forecast to Operations and WFM Management.
  • The brave soul responsible for reporting significant forecast variations to Operations and WFM Management in a proactive and urgent manner.
  • A Plan B thinker when there are variations from forecast and real time schedule exception requests. Monitors agent level schedule adherence.
  • A sharpshooter. Can meet the target even when standing on rocky grounds (aka when things don’t go accordingly to plan).
  • Compiles and submits intraday reports with accuracy and timeliness as well as proactive recommendations for actions.
  • The God of Employee Schedules. Meaning, you are always in the know of teammates’ schedules.
  • A friend to all, especially to the WFM Real Time Supervisor, Operations Management, Team Leaders, and other WFM staff.
About TaskUs
TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement. TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success. If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!

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