Workforce Scheduler

TaskUs

Quezon, Philippines
Quezon City, Metro Manila, Philippines
Quezon
Metro Manila
Philippines
Philippines
Full timeFULL_TIME

Expired 7 years ago

2016-12-21T16:00:00+00:00

Job closed.

Job Description

» Manage daily/intraday staffing levels according to the business needs.

» Re-run and reforecast Intraday staffing requirements located on actual shrinkages.

» Assist in managing intraday processes in support of operations to achieve the business objective of achieving the target grade of service/service level objectives while maximizing efficiency and productivity.

» Prepare OT guidance and realtime performance trending to ensure that the business is able to maximize its financial capability and achieve business targets.

» Run real-time Reports valuable in managing intraday service metrics.

Minimum Qualifications

» Candidate must possess at least a Bachelor's/College Degree , any field.

» At least 1 year practice in Workforce Management in a call center setting.

» Self-motivated and must excel in a highly pressured environment.

» practice in converting data into useful information preferably through excel templates .

» Able to interact and coordinate with Operations strategies to achieve Service Metrics.

» Able to handle Client interactions and communication.

» practice with Microsoft Excel and Call Center tools such as/but not limited to Blue Pumpkin, IEX, EWFM, CMS, Aspect and Cisco, preferred.

» Has working expertise in headcount management/staffing.

Jobs Summary

Job Level: Associate / Supervisor

Job Category: Architecture and Engineering

Educational Requirement: Bachelor's degree graduate

Recruiter response to application: Often

Office Address: Quezon City, Metro Manila, Philippines

Industry: Customer Service

Vacancy: 5 openings

Website: http://www.taskus.com/

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About TaskUs

TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement. TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success. If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!

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