- 5 openings
- Preferred Educational Attainment
- Graduated from college
- a month ago
- Application deadline
- in a month
- Recruiter last seen
- 12 hours ago
- Customer Service
- Employment Type
- Full time
- Office Address
- 7/F Anonas LRT City Center, Aurora Blvd., Anonas, QC, Quezon City, Philippines
» Candidate must possess at least a Bachelor's/College Degree , any field.
» At least 1 year practice in Workforce Management in a call center setting.
» Self-motivated and must excel in a highly pressured environment.
» practice in converting data into useful information preferably through excel templates .
» Able to interact and coordinate with Operations strategies to achieve Service Metrics.
» Able to handle Client interactions and communication.
» practice with Microsoft Excel and Call Center tools such as/but not limited to Blue Pumpkin, IEX, EWFM, CMS, Aspect and Cisco, preferred.
» Has working expertise in headcount management/staffing.
» Manage daily/intraday staffing levels according to the business needs.
» Re-run and reforecast Intraday staffing requirements located on actual shrinkages.
» Assist in managing intraday processes in support of operations to achieve the business objective of achieving the target grade of service/service level objectives while maximizing efficiency and productivity.
» Prepare OT guidance and realtime performance trending to ensure that the business is able to maximize its financial capability and achieve business targets.
» Run real-time Reports valuable in managing intraday service metrics.